Interaction Designer

• Design simple, intuitive, and accessible digital services that meet user needs and business objectives
• Take an end-to-end view of services, creating effective, user-centred interactions across channels
• Participate in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements
• Rapidly prototype and test designs using paper, digital, and code-based methods
• Produce clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes
• Capture and communicate design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base
• Facilitate workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions
• Work collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services
• Contribute to design standards and design systems, maintaining consistency across services and interfaces
• Support service transformation by improving the efficiency, speed, and usability of public services
• Support and coach teams and stakeholders in user-centred design and agile ways of working
• Contribute to internal culture, tools, processes, and capability development
• Contribute to the development of the Design practice and the Interaction Design community of practice
• Mentor, coach, support, and manage colleagues
• Support thought leadership, case studies, and insights showcasing interaction design expertise
• Contribute to client proposals and presentations to help win new projects

Technologies:

• Support
• Security
• UX UI Design

• Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns
• Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines
• Practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases
• Strong verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels
• Strong technical literacy, able to understand high-level technical processes, constraints, and concepts
• A pragmatic team player with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences
• Appreciation of both business and user needs
• Keen to develop T-shaped skills and take on new challenges
• Open to working in different locations for different clients, with willingness to meet in our London office and travel as client needs dictate

We are an independent digital transformation consultancy working with clients across the public and private sectors. We help clients solve complex technical problems and deliver human-centred solutions that lead to positive outcomes. We work in multidisciplinary teams of strategists, architects, developers, designers, and analysts closely alongside client stakeholders and end users. We operate as a flat organisation, trust and support our team to work independently, and encourage continuous learning and career development. We value work-life balance, flexible working where possible, and a fun, relaxed environment where our team can thrive. We believe diversity makes us stronger and helps create a richer, more creative workplace. This permanent Interaction Designer role is based in London/remote, with most work remote but some London office attendance and client travel expected. We offer competitive salary, bonus scheme, private healthcare insurance, 25 days annual leave plus bank holidays, up to 10 days of development training per year, enhanced parental leave, paid fertility leave, pension, EAP support, gym membership benefits, flexible working, and annual away days/company socials. We are an equal opportunities employer committed to a work environment based on merit, competence, and business needs.

last updated 37 week of 2026