Information Technology Specialist III

LOCATION: KONA COMMUNITY HOSPITAL | Data Processing POSITION STATUS: 1.00 | Permanent SALARY RANGE: BU13 | SR20 SALARY RATE: $59,532.00 (Annual Salary) based on the FTE JOB DUTIES: The purpose of position is to assist and provide analysis and technical support for the West Hawaii Region of Hawaii Health Systems Corporation’s systems and network information processing needs. Responsibilities include improving, maintaining installed systems and analyzing needs for new systems and system enhancements, acquiring and directing the installation of new hardware and software, and implementation of training procedures. This position may be required to work shifts, weekends, and holidays. Utilize and monitor the IT ticketing system (ServicePro) to solve end-user technology related issues. Provide basic IT assistance to various consultant firms, computer equipment vendors, hardware technicians, software vendors, technical organizations and other governmental agencies who are providing such services and to keep abreast of advancements in IT systems, including hardware and software, to assist in planning, developing and maintaining the facilities’ systems. Assure confidentiality of data while also allowing for accessibility by authorized persons/departments. Assist with training users in the operation of multi-hospital IT systems. Works with hospital section managers to develop procedures for use of IT systems, and to identify changes to work processes and methods. Provides technical support to department supervisors regarding hardware and software configuration, analysis and identification of operational problems, and prepares plans. Reviews, evaluates and acts on machine stoppages and error conditions. Advises or assists User Support Technicians in locating and correcting unscheduled machine halts (i.e., program or equipment malfunctions.) THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated

Do you have experience in Telecommunications data network configuration?, Do you have a Bachelor’s degree?, the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week. Other information: EDUCATION: Bachelor’s degree from an accredited four (4) year college or university. Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically. SPECIALIZED EXPERIENCE: One and one-half (1½) years of progressively responsible work experience in information technology which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems. QUALITY OF EXPERIENCE: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant’s overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. KNOWLEDGE AND ABILITIES REQUIRED: In addition to the knowledge and abilities required at Level I, knowledge of IT principles, concepts and technical aspects of responsible IT specialty area; use of auxiliary and peripheral IT equipment; functions of various computer operating systems; i.e., computer network, desktop, and/or mainframe and their applications. Incumbents must also possess the ability to learn equipment installation work activities and to document programs, operating instructions and procedures. Understand and apply the fundamentals of assigned IT specialty area(s); understand, interpret and apply technical written materials, laws, rules, policies and procedures to specific issues; evaluate the effectiveness of, or identify the need for appropriate computer programs or information systems. KNOWLEDGE OF: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing. ABILITY TO: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others. Make sound and objective decisions; conduct studies of work processes and make sound recommendations; identify, analyze and resolve errors and problems logically and systematically. ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications. MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under the federal law for unrestricted employment and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation. VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service. HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship. MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. Applicable checks may include, but are not limited to, state and federal criminal history records, child abuse and neglect registry check, adult protective services registry and sex offender registry records, etc. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks. IMPORTANT APPLICATION/EMPLOYMENT INFORMATION Administrative Review, subsequent appeals: If you do not agree with a