Global Product Support Engineer 2

The group you’ll be a part of

The Office of the CTO is where innovation takes center stage. We inspire our global technicalcommunity to take on grand challenges, understand emerging trends, identify the criticalinflections, and drive our sustainability, Environment, Social, and Governance (ESG) practicesthat will define the next generation of semiconductors and continued impact.

The impact you’ll make

As a Global Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers. What you’ll do

This role’s primary responsibility is to be the Office of the CTO technical contact for universities using Lam tools in their labs to enable their success. For tool issues or repairs required, understand the problem statement(s), and drive solutions. This can be to provide the technical solution yourself, or identify the correct resource within Lam who can resolve the problems. For new projects that arise, consult with the university researcher on hardware options and upgrades available. For new chemistries to be evaluated, provide hardware compatibility assessment and recommend changes as necessary.

The role’s secondary responsibility is centered on the Lam Fremont Velocity Lab. You will be responsible for driving failure analysis of damaged parts and subsystems to determine root cause. These can include corrosion, contamination, material degradation, chemical incompatibilities, gas interactions, and reliability concerns. You will work with design, mechanical, and electrical engineers to apply first-principles engineering, physical chemistry, thermodynamics, and reaction analysis to identify failure mechanisms and drive corrective actions. As part of this, you will work with the Velocity Lab manager to track lab parts inventory: what needs to be replaced due to failure or having been used, and what needs to be ordered.

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

CA San Francisco Bay Area Salary Range for this position: $73,000.00 -$159,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.