Senior Liaison Managed File Transfer System Platform Support

• Lead the administration, maintenance, and troubleshooting of the Liaison Managed File Transfer System platform.
• Monitor system performance, proactively identify issues, and implement solutions to ensure high availability and security.
• Manage user access, permissions, and platform configurations to support business operations and compliance requirements.
• Collaborate with cross-functional teams to integrate MFT solutions with enterprise applications and workflows.
• Provide expert guidance on best practices for secure file transfers, data encryption, and regulatory standards in Life Sciences and Healthcare.
• Develop and maintain technical documentation, SOPs, and operational guidelines for platform support activities.
• Drive platform upgrades, migrations, and enhancements in alignment with organizational objectives and industry advancements.
• Serve as a subject matter expert and escalation point for complex incidents, providing advanced troubleshooting and post-incident analysis.
• Support audit activities by ensuring platform logs, records, and configurations meet compliance standards.
• Mentor junior team members, fostering a culture of continuous improvement and technical excellence.

Nice to Have:

• Relevant certifications such as ITIL, CISSP, or MFT platform-specific credentials are highly desirable.

• Minimum 8+ years of experience in enterprise platform support.
• At least 4+ years of experience in Managed File Transfer systems such as Liaison or equivalent.
• Strong expertise in MFT technologies, protocols including SFTP, FTPS, AS2, and security practices.
• Proven experience in platform administration, system integration, and incident management in regulated environments.
• In-depth knowledge of Life Sciences and Healthcare industry compliance standards including HIPAA, GxP, and GDPR.
• Strong verbal and written communication skills.
• Experience with cloud-based MFT solutions and hybrid architectures.
• Familiarity with automation tools and scripting languages such as PowerShell or Python.
• Demonstrated leadership in multi-national, cross-functional teams.
• Knowledge of data privacy and information security regulations beyond healthcare such as PCI DSS., * Liaison MFT.
• SFTP.
• FTPS.
• AS2.
• Data Encryption.
• HIPAA.
• GxP.
• GDPR.
• PowerShell.
• Python.
• ITIL.
• CISSP.
• Cloud MFT.
• System Integration.

Qualification And Education:

• Minimum 8+ years of experience in enterprise platform support.
• At least 4+ years in Managed File Transfer systems.