Team Lead - IT

• Lead, mentor, and manage a team of IT specialists and support engineers.

• Oversee daily IT operations including systems, networks, servers, user support, and device lab environments.

• Administer and support Microsoft environments including Microsoft 365, Microsoft Entra ID, Azure, Microsoft Intune, and Active Directory.

• Manage Windows and Linux servers, including installation, configuration, maintenance, monitoring, patching, and troubleshooting.

• Manage virtualization environments including VMware ESXi, vCenter, and virtual machines.

• Manage and support IT infrastructure including Dell servers, iDRAC, storage systems, NAS devices, and backup solutions.

• Manage and support network infrastructure including Cisco and UniFi equipment, VLANs, DNS, DHCP, VPNs, and related network services.

• Ensure high availability, performance, reliability, and security of IT infrastructure.

• Manage and support real-device labs, including mobile devices, test hardware, servers, storage, and network equipment.

• Coordinate installation, configuration, maintenance, upgrades, and lifecycle management of hardware and software systems.

• Monitor systems and networks, proactively identifying and resolving infrastructure, connectivity, hardware, software, and end-user issues.

• Provide hands-on IT support and troubleshooting for hardware, software, operating systems, network connectivity, and end-user computing environments.

• Collaborate with engineering, QA, and DevOps teams to support development, testing, automation, and lab environments.

• Manage user accounts, permissions, access controls, and authentication across IT systems and applications.

• Implement and maintain cybersecurity best practices, including MFA, access control, permissions management, secure configurations, and security policies.

• Develop and enforce IT policies, procedures, standards, and operational best practices.

• Use PowerShell and basic automation to streamline administrative tasks, system management, monitoring, and IT support processes.

• Handle incident management, escalation, troubleshooting, and root cause analysis.

• Plan and manage IT projects, infrastructure upgrades, system implementations, and continuous improvement initiatives.

• Maintain accurate documentation for systems, configurations, processes, network infrastructure, and IT procedures.

• Manage IT assets, equipment inventories, lifecycle tracking, and related documentation.

• Coordinate and maintain backup and recovery processes to support business continuity and data protection.

• Ensure compliance with security, performance, reliability, and operational requirements.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 8+ years of experience in IT support, systems administration, infrastructure, or related IT roles.

• 1-2 years of experience in a leadership or team lead role.

• Strong hands-on experience with Microsoft 365, Microsoft Entra ID, Azure, Microsoft Intune, and Active Directory.

• Strong knowledge of Windows and Linux server administration.

• Experience with VMware ESXi, vCenter, and virtual machine environments.

• Experience managing Dell servers, iDRAC, NAS/storage systems, and backup solutions.

• Strong understanding of networking concepts and hands-on experience with Cisco, UniFi, VLANs, TCP/IP, DNS, DHCP, and VPNs.

• Strong knowledge of operating systems including Windows, Linux, and macOS.

• Experience managing hardware, end-user devices, servers, storage, and network infrastructure.

• Working knowledge of cybersecurity practices including MFA, permissions, identity and access management, access controls, and secure IT configurations.

• Experience with IT asset management, technical documentation, system configuration documentation, and IT procedures.

• Experience using PowerShell and basic scripting or automation to improve IT administration and support processes.

• Strong troubleshooting and problem-solving skills across hardware, software, systems, and network environments.

• Excellent leadership, communication, organizational, and project management abilities.

A comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) retirement savings plan, and paid time off (PTO).