Solutions Architect in Santa Clara

We’re partnering with one of the most exciting names in AI-powered developer tooling, helping scale their global post-sales function as they enter their next phase of hypergrowth.

• 5+ years in a customer-facing technical role, with 2+ years in a fast-paced startup or high-growth environment \n

• Strong experience owning enterprise onboarding, implementation, or post-sales technical engagements \n

• Technical depth across software development tools, platforms, and modern engineering workflows \n

• Comfortable working from the command line, troubleshooting issues, and debugging technical problems \n

• Experience with AWS, GCP, or Azure \n

• Ability to work confidently with both technical teams and senior business stakeholders \n

• Strong project management and organizational skills across multiple customer engagements \n

• Excellent communication skills with a high level of ownership and initiative \n

• A problem-solving mindset and genuine focus on customer outcomes \n

• Willingness to mentor teammates and share technical knowledge through training and collaboration

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• Own technical onboarding and implementation for enterprise customers, from kickoff through successful deployment \n

• Translate customer requirements into practical implementation plans, configurations, and best practices \n

• Configure and optimize integrations across developer workflows, CI/CD pipelines, and cloud environments \n

• Lead technical trainings, workshops, and enablement sessions to drive adoption \n

• Run configuration and architecture reviews to improve performance, usage, and long-term value \n

• Own complex technical escalations, partnering with Support, Product, and Engineering to resolve issues quickly \n

• Identify opportunities to improve customer outcomes, adoption, and platform usage \n

• Bring customer feedback, technical challenges, and feature requests directly to Product and Engineering \n

• Partner closely with Pre-Sales to ensure a seamless handoff from evaluation through implementation and ongoing success \n

• Build internal playbooks, documentation, and best practices to scale the customer experience \n

• Stay current on AI-powered development, developer tooling, cloud, and emerging technologies \n

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What you’ll bring