IT HELP DESK TECHNICIAN

The IT Help Desk Technician is responsible for the support and troubleshooting day-to-day technology issues, including but not limited to desktop applications, custom applications, and computer hardware and networking devices., * Monitor, prioritize, and resolve incoming work order tickets and service requests from business units in a timely manner.

• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Escalate complex technical issues to appropriate teams while maintaining clear and proactive communication with end users.
• Document resolutions and update ticket statuses regularly to ensure accurate tracking and reporting of IT support activities.
• Provide exceptional customer service by addressing user inquiries, educating staff on best practices, and maintaining a professional demeanor.
• Set up and configure new computers, tablets, and iPhones.
• Install application software.
• Track and update IT inventory.
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Work with vendors to help resolve technical issues.
• Crosstrain with IT personnel for contingency and out of office coverage.
• Participate and collaborate in IT staff meetings and report on work activities.

• Strong organizational skills
• Strong customer services skills
• Excellent interpersonal, verbal, and written communication skills
• Attention to detail and ability to follow given direction.
• Ability to problem-solve and think creatively.
• Ability to work collaboratively and independently on assigned duties.
• Ability to multi-task and prioritize assignments.
• Ability to display adaptability with shifting priorities.
• Networking/routing skills are highly desirable.

Education & Experience:

• Associate Degree in Information Technology and Information Systems and/or High School Diploma with 1 -3 years’ experience in an IT support role.
• Microsoft, Cisco Meraki, and/or CompTIA certifications (preferred).
• Microsoft Entra administration and support (preferred).
• Experience using Windows 10/11, Server OS 2016 and newer, and Microsoft 365.
• Experience with Active Directory.
• Experience with VoIP administration and support (preferred).
• Valid Driver’s License.
• High School Diploma or equivalent.
• Must be legally authorized to work in the United States.
• Must be able to read, speak, and understand English.

Working Conditions

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.