Consultant (Veeva / Salesforce) - Omega Crm, A Merkle Company

Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.Main ResponsibilitiesAct as OPU Champion in Spain for Vault MLR issues.Serve as Veeva Vault Corporate Representative in Spain.Handle incident management for Vault.Oversee management of Vault Spain users.Manage new Vault releases and demands.Manage Corporate Vault requirements and actions requested by CorporateVault.Communicate Vault MLR bridge between Corporate and Spain users.Provide training to local Spain users on new releases.Manage Spain Vault MLR teams.Coordinate with Compliance Medicine on Vault MLR topics.Provide Veeva CRM support, including survey management.Manage technical incidents at the DataSteward level.Manage local BIConnection tool.Manage and participate in Business Solutions projects.Requirements+3 years of proven experience in business Analysis and technical support within IT environments.Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.Languages: Advanced English proficiency (C1 level minimum), both written and spoken.Desirable / Value-Add Skills (Pluses)Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.ITSM Tools: General knowledge or familiarity with ServiceNowWhat do We offerPermanent contract.Flexible Schedule.We make it easy.Balance your professional and personal life.Trainings & Certifications.Improve your skills and get the official certificate from our main partners.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, …).Health insurance.OMEGA in action.Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising inaccelerating the Business Experience (BX) of our clients through customer-centricsolutions, technology, and data - all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM)agency in Spain, and as part of the dentsu group, we offer end-to-end solutions thatintegrate media, creativity, content, technology, and strategy to deliver real businessimpact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities,and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforceecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate,Education, and Non-Profit, delivering omnichannel experiences in Customer Service,eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awardssuch as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people - guided by our values: #Talent,#Flexibility, #Commitment, and #Innovation.We grow #Together.

Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.Main ResponsibilitiesAct as OPU Champion in Spain for Vault MLR issues.Serve as Veeva Vault Corporate Representative in Spain.Handle incident management for Vault.Oversee management of Vault Spain users.Manage new Vault releases and demands.Manage Corporate Vault requirements and actions requested by CorporateVault.Communicate Vault MLR bridge between Corporate and Spain users.Provide training to local Spain users on new releases.Manage Spain Vault MLR teams.Coordinate with Compliance Medicine on Vault MLR topics.Provide Veeva CRM support, including survey management.Manage technical incidents at the DataSteward level.Manage local BIConnection tool.Manage and participate in Business Solutions projects.Requirements+3 years of proven experience in business Analysis and technical support within IT environments.Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.Languages: Advanced English proficiency (C1 level minimum), both written and spoken.Desirable / Value-Add Skills (Pluses)Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.ITSM Tools: General knowledge or familiarity with ServiceNowWhat do We offerPermanent contract.Flexible Schedule.

Improve your skills and get the official certificate from our main partners.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance.OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising inaccelerating the Business Experience (BX) of our clients through customer-centricsolutions, technology, and data - all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM)agency in Spain, and as part of the dentsu group, we offer end-to-end solutions thatintegrate media, creativity, content, technology, and strategy to deliver real businessimpact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities,and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforceecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate,Education, and Non-Profit, delivering omnichannel experiences in Customer Service,eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awardssuch as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent,#Flexibility, #Commitment, and #Innovation. We grow #Together.