IT Support Engineer

We are expanding our team and seeking an additional Provisioning (Change Management) IT Support Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.

You will be working to a high volume of technical daily tickets, completing the technical activities associated with each change request and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.

Role Overview:

• Execute user IT change requests including Microsoft 365, MFA, and Intune setups
• Manage user creation, decommissioning, permissions, and password resets
• Follow structured client procedures and update tickets in real time
• Communicate with end users by phone, email and the ticket
• Update ticket status and work completed real time in our PSA (ConnectWise).
• Work collaboratively with the Provisioning Coordinator to manage ticket allocation
• Identify and report process gaps to help improve workflows and documentation
• Maintain consistent performance managing 15-30 scheduled change requests per day, depending on ticket complexity

• Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
• Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
• Confident communicator with excellent written and verbal skills
• Accurate, process driven, and comfortable with repetitive, structured work
• Proven experience ideally in an MSP or multi-client IT environment preferred.
• Reliable, resilient, and focused on service excellence

Salary: £30,000 - £35,000 DOE Hours: Mon to Fri, 9:00am-5:30pm Reports to: Provisioning Desk Team Lead

Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education, Charity and Public Sector organisations across the UK.