Lead Software Engineer (Dynamics 365 Ccaas)

Are you aMicrosoft Contact Centre as a Service (CCaaS) Lead Software Engineerseeking anew interesting challenge??If your answer is yes, it’s your lucky day so keep reading,it can be just what youre looking for!???WHAT WILL YOU DO?We are looking for adynamic, proactive and talented personto join our team and perform the followingtasks:* Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.* Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.* Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.* Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.* Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.* Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.* Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.* Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.?WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?* Microsoft Dynamics 365 Contact Center (CCaaS)* Dynamics 365 CRM* Power Platform* Dataverse* Azure* DevOps & CI/CD Pipelines* Monitoring, Logging & Automation Tools* Agile / Scrum Methodologies?WHAT ARE WE LOOKING FOR?* Years experience: minimum 10 years in a similar role.* Bachelors Degree.* Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).* Strong experience with Dynamics 365 CRM.* Strong experience with Power Platform.* Excellent communication and stakeholder management skills.* Experience working in Agile environments and DevOps practices.* Experience leading technical teams and collaborating across multiple squads.* Azure knowledge is highly desirable.* English: Advanced (C1).?WHERE AND WHEN?* Workplace: Hybrid (TCS Madrid).* Work Schedule: 09:**:00 (including 1 hour lunch break). Remote Work: Up to 2 days per week.?WHAT CAN WE OFFER YOU?Permanent contract? - We offerindefinite contractsfrom the first day.Pay and benefits? -Competitive salaryand aflexible compensation planadapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home options?? - We offer you afinancial supportevery month for yourworking from home expenses,if your position allows work from home.In addition, in the first month we will give you abonusto help youto set up your workplace? ?Opportunity knocks?? - Being a part of a growing company, we want to support your path with acareer development planandannual performance-based compensation reviews.Learn as you grow? - Starting with a fantasticonboarding program, TCS hasrobust learning platformsthat will allow you to learn and grow personal as professionally.Bring your buddy? - Ifyou have referred a friend for an open positionunder the BYB Scheme andshe/heis hiredyou’ll receive avery attractivecash award.Connect globally? - Work withpeople from all over the world.You can feel themulticultural workforce.Benefit from being a TCSer?? - By being part of the TCS Spain family you can enjoybenefits, offers and corporate discounts on the best brands.*And so on? -Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events…This has only just begun!?WHO ARE WE?Tata Consultancy Services (TCS)is anInformation Technology (IT) companyfounded in ** as part of theIndian Tata Groupand isone of the top 3 technology companies globally?With a presence in55 countriesand more than 590,000employees, TCS is consideredone of the 10 best companies to work for worldwide in **according to theTop Employers Institute?TCS Spainstarted operations in ** and currently has adiverse workforcethat collaborates with themain Spanish and multinational companies?TCS Spainhas been certified as aTop Employer **and has also been chosen asone of the 100 Best Companies to Work for in Spain in **according toForbes?Among the portfolio of services, TCS hasinformation technology services,asset-based solutions,global consulting,engineering and industrial services,digital solutions and services,application maintenance and development,quality assurance and testing services,IT infrastructureandBPS?Responsible fordevelopment, TCS Spain is committed toinclusion, diversityandsustainability, and promotesflexibility policiesthat supportwellbeing and work-life balance?WELCOME, WE ARE WAITING FOR YOU!?

• Years experience: minimum 10 years in a similar role.
• Bachelors Degree.
• Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).
• Strong experience with Dynamics 365 CRM.
• Strong experience with Power Platform.
• Excellent communication and stakeholder management skills.
• Experience working in Agile environments and DevOps practices.
• Experience leading technical teams and collaborating across multiple squads.
• Azure knowledge is highly desirable.
• English: Advanced (C1).

• Workplace: Hybrid (TCS Madrid).
• Work Schedule: 09:*****:00 (including 1 hour lunch break).
• Remote Work: Up to 2 days per week. ?WHAT CAN WE OFFER YOU? *Permanent contract? - We offerindefinite contractsfrom the first day. *Pay and benefits? -Competitive salaryand aflexible compensation planadapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). *Work from home options?? - We offer you afinancial supportevery month for yourworking from home expenses,if your position allows work from home. In addition, in the first month we will give you abonusto help youto set up your workplace? ? *Opportunity knocks?? - Being a part of a growing company, we want to support your path with acareer development planandannual performance-based compensation reviews. *Learn as you grow? - Starting with a fantasticonboarding program, TCS hasrobust learning platformsthat will allow you to learn and grow personal as professionally. *Bring your buddy? - Ifyou have referred a friend for an open positionunder the BYB Scheme andshe/heis hiredyou’ll receive avery attractivecash award. *Connect globally? - Work withpeople from all over the world. You can feel themulticultural workforce. *Benefit from being a TCSer?? - By being part of the TCS Spain family you can enjoybenefits, offers and corporate discounts on the best brands. *And so on? -Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events…This has only just begun!

Tata Consultancy Services (TCS)is anInformation Technology (IT) companyfounded in ** as part of theIndian Tata Groupand isone of the top 3 technology companies globally? With a presence in55 countriesand more than 590,000employees, TCS is consideredone of the 10 best companies to work for worldwide in **according to theTop Employers Institute? TCS Spainstarted operations in ** and currently has adiverse workforcethat collaborates with themain Spanish and multinational companies? TCS Spainhas been certified as aTop Employer **and has also been chosen asone of the 100 Best Companies to Work for in Spain in **according toForbes? Among the portfolio of services, TCS hasinformation technology services,asset-based solutions,global consulting,engineering and industrial services,digital solutions and services,application maintenance and development,quality assurance and testing services,IT infrastructureandBPS? Responsible fordevelopment, TCS Spain is committed toinclusion, diversityandsustainability, and promotesflexibility policiesthat supportwellbeing and work-life balance?