Director of Advancement Information Technology

The Director of Advancement Information Technology leads the technology strategy and operations that support University Advancement at the University of Arkansas. Dedicated full-time to Advancement, the Director owns the Advancement application portfolio, donor and constituent data, system integrations, reporting and analytics, and vendor relationships in service of the university’s fundraising, alumni engagement, and donor relations goals.

The Director reports to the Chief Information Officer (or designee) within University IT Services, with a dotted-line relationship to the Vice Chancellor for Advancement (or designee). This structure ensures the role operates within enterprise IT standards for security, identity, architecture, and data while remaining fully accountable to Advancement’s mission and priorities.

The Director will work as a senior individual contributor, leveraging AI agents, automation, and integration tooling alongside UITS shared service teams - including Applications Development, Integrations, Microsoft Fabric and the Enterprise Data Platform, Identity and Security, and Project Management - to deliver Advancement priorities.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

• Bachelor’s degree in information technology, computer science, information systems, or a related field, * Five or more years of progressive information technology experience, including responsibility for enterprise applications, data systems, or CRM platforms
• Two or more years of experience leading projects, programs, or cross-functional initiatives
• Demonstrated experience managing the operations and roadmap of a CRM or comparable enterprise business application
• Demonstrated experience managing vendor relationships, contracts, and service performance, * Master’s degree in a related field
• Experience in higher education
• Higher education experience within Advancement, Development, Alumni Relations, or a comparable function
• Hands-on experience with the Salesforce platform (Sales Cloud, Marketing Cloud, Nonprofit Cloud) or a comparable enterprise CRM ecosystem
• Experience with Advancement-specific systems such as Affinaquest, Advancement RM, Blackbaud, Encoura’s Anthology Encompass, VanillaSoft, Give Campus, ThankView, EverTrue, or similar
• Experience with integration tooling (SnapLogic, Gearset, MuleSoft, Boomi, Informatica, or similar) and modern reporting and analytics tools (Tableau, Power BI)
• Experience applying AI agents, automation, or low-code tooling to scale the capacity of small IT teams, * Working knowledge of fundraising data structures, donor pipelines, gift processing workflows, and prospect management practices
• Familiarity with email deliverability practices (SPF, DKIM, DMARC) and large-volume constituent communications
• Strong communication, stakeholder management, and cross-functional collaboration skills, including the ability to translate between business and technical audiences., Persons must have proof of legal authority to work in the United States on the first day of employment.

$105,000 - $115,000 Commensurate with education and experience

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.