D365CE & Power Platform Support

I’m working with a growing Microsoft Dynamics partner looking to add an experienced Microsoft Dynamics 365 Customer Engagement Support Consultant to its Customer Services team.

This is a great opportunity for someone with strong D365 CE and Power Platform experience who enjoys solving problems, supporting customers and managing cases through to resolution.

The role will include:

• Responding to customer support queries across Dynamics 365 CE and Power Platform
• Investigating and resolving support cases through to completion
• Managing cases in line with agreed SLAs
• Keeping customers updated throughout the support process
• Working closely with internal Professional Services teams and third-party software providers
• Supporting customers across a growing global client base
• Providing KPI reporting to the Customer Services Manager

• Previous Microsoft Dynamics 365 Customer Engagement experience
• Experience across the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Power Pages and/or Copilot Studio
• Previous experience in a support or consultative role
• Strong customer-facing and communication skills
• Good understanding of the Microsoft 365 stack
• Excellent troubleshooting and investigation skills
• Ability to manage workloads effectively against SLAs
• Previous training experience would be beneficial

Experience within the travel and leisure industry would be advantageous, but is not essential.

• Salary up to £40,000
• Fully remote working
• 25 days’ holiday + bank holidays
• Private healthcare
• Life assurance
• Employer pension scheme
• 2 fully paid volunteering days per year
• Equipment provided for your home-working set-up

Some international travel may occasionally be required for training, events and company meetings.