Global Payroll Platforms & HR Ops Specialist

The Payroll Platforms & HR Operations Specialist supports the administration, configuration, optimization and operational effectiveness of AVI-SPL’s global payroll and HR operations platforms, with an initial primary focus on Deel Payroll, EOR, Time Tracking and Time Off.

The role acts as a key operational SME between Payroll, HR, HR Platforms, Finance, local country teams and external payroll vendors, ensuring platform issues are resolved, configuration and data requirements are understood, agreed actions are completed, and payroll-related processes operate accurately, compliantly and consistently.

Working closely with HR Platforms, you will also support HRIS-to-payroll data requirements, initially including UKG-to-Deel reporting, new field requirements, data structures and future interfaces or integrations required to provide accurate and sustainable payroll data., Payroll Platform Operations & Hypercare

• Coordinate post-go-live hypercare for countries transitioning onto Deel and other global payroll platforms.
• Support countries through transition from implementation into stable business-as-usual operations.
• Act as a key operational contact for local HR and Payroll teams using the platform.

Ticket & Vendor Management

• Manage and coordinate payroll-platform support tickets, ensuring issues are appropriately categorised, prioritised and progressed.
• Manage day-to-day queries and escalations with Deel and other payroll vendors.
• Follow vendor defects, configuration changes and outstanding actions through to completion.

Platform Administration & Configuration

• Perform and coordinate ongoing configuration of payroll-related functionality including Time Off, Time Tracking, pay components, workflows, security and employee-related settings.
• Translate approved policy, legislative, compliance and operational requirements into clear system and configuration requirements.
• Support and coordinate platform changes resulting from policy, legislative or operational requirements.
• Validate configuration against documented business requirements prior to deployment.
• Lead or perform testing of configuration changes and retain appropriate evidence and sign-off.
• Maintain strong working knowledge of Deel functionality, configuration, defects, enhancements and roadmap items.

Payroll Governance & Controls

• Perform payroll readiness and operational control checks across employee data, earnings and deductions, GL mappings, leave balances, payroll calendars, approvals and payment readiness.
• Coordinate with Payroll and local teams to investigate and resolve issues identified during payroll processing.
• Support reconciliation and validation activities required to demonstrate payroll accuracy.

Documentation, SOPs & Training

• Create and maintain country-level payroll-platform documentation.
• Develop and maintain SOPs, workflows, configuration records, process maps, decision logs, user guides and support guidance.
• Translate Time Off, Time Tracking and other payroll-related policies into clear documented system requirements.

Reporting, HRIS & Data Quality

• Produce and maintain operational reporting covering payroll-platform activity, tickets, defects, hypercare, exceptions and risk.
• Reconcile and validate payroll-related data across HRIS, payroll platforms and other relevant systems.
• Maintain alignment between HRIS and payroll platforms, initially including UKG and Deel, ensuring required fields, data structures, reports and downstream payroll requirements remain accurate and in sync.

Invoice & Financial Administration

• Coordinate administration and oversight of Deel Payroll and EOR invoices.
• Review, route and follow up invoices, credits, funding requests and payment deadlines.
• Work with Finance, Payroll, HR and Deel to resolve discrepancies, unexpected charges and missing credits.

Implementations & Continuous Improvement

• Support and coordinate future Payroll and EOR country deployments across discovery, requirements, configuration, testing, parallel payroll, readiness, training, go-live, hypercare and BAU transition.
• Manage assigned implementation workstreams, timelines, risks, dependencies, actions and stakeholder follow-up.
• Ensure local teams understand and complete agreed implementation and readiness activities.

AD HOC PROJECTS & OTHER DELIVERABLES

• Support ad hoc projects, initiatives and other reasonable duties aligned to the scope and level of the position.

Must-Haves

• Experience working in payroll operations, payroll systems, HRIS or payroll technology within a complex or multi-country environment.
• Strong understanding of payroll processes, controls, deadlines and the importance of accurate and compliant employee pay.
• Ability to operate independently within assigned areas with minimal supervision.
• Experience supporting or coordinating payroll-platform implementations, parallel testing and post-go-live hypercare.
• Hands-on experience with system configuration, testing and user acceptance validation.
• Ability to translate payroll, policy and operational requirements into technical and system requirements.
• Strong analytical and reconciliation skills, with experience investigating system and data issues through to root cause and resolution.
• Strong organisational and project-management skills across timelines, dependencies, risks, actions and concurrent priorities.
• Experience working across HRIS and payroll-platform data and understanding downstream impacts.
• Experience working directly with system vendors, managing escalations and challenging incomplete or incorrect responses.
• Strong stakeholder-management skills across HR, Payroll, Finance, local country teams and external vendors.
• Ability to prioritise critical payroll, compliance and employee-pay risks appropriately.
• Strong judgement, critical thinking and attention to detail, with a willingness to investigate rather than accept assumptions at face value.
• Experience creating workflows, SOPs, user guides and training materials to support platform enablement and adoption.
• Strong written and verbal communication skills and comfort working within a changing global environment., * Experience with Deel Payroll, Deel Time Off, Deel Time Tracking and/or Deel EOR is preferred.
• Experience with UKG, Workday or another enterprise HRIS.
• Knowledge of global payroll governance and statutory payroll requirements.
• Experience with Excel, Power BI or similar reporting and analytical tools.
• Experience operating in a global or matrix organisation.
• Experience with interfaces, APIs, SFTP, file feeds or other HRIS/payroll integration methods.
• Experience supporting payroll audits, controls reviews or compliance activities.

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. Our success starts with our people; and a workplace that champions culture and belonging ensures we grow and thrive together., Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.