CISCO Telephony & Videoconferencing Engineer

Sanderson Recruitment Plc

Stevenage, UK

8 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

£221,000.0

Working hours

Regular working hours

Job source

www.totaljobs.com

Tech stack

VoIP Cisco Unified Communications Manager H.323 Protocol Jabber Network Security Wide Area Networks Computer Network Technologies Cisco Vmware

Job description

We are looking for an experienced Cisco Unified Communications Engineer to join a Defence-focused technical team supporting secure, business-critical voice and collaboration services.

This role will focus on the delivery, support, and continuous improvement of Cisco telephony and video conferencing platforms, ensuring resilient communications across secure Defence networks. You’ll lead project implementations, support major incident resolution, and provide technical expertise across complex Cisco UC environments., * Deliver and implement Cisco Telephony and Video Conferencing projects.

Act as an SME for Cisco Unified Communications technologies.
Troubleshoot and resolve complex incidents and support major incident management activities.
Conduct root cause analysis and contribute to service improvement initiatives.
Produce and maintain HLDs, LLDs, and operational documentation.
Perform hardware and configuration testing.
Provide technical mentoring and knowledge transfer to engineering teams.
Work closely with Defence stakeholders and service management teams to support important communications services.

Requirements

Essential Skills

5+ year’s experience within Cisco environments.
Strong expertise in:
Cisco Unified Communications Manager (CUCM) v12.5
Cisco Unity Connection
Cisco Jabber
Cisco IP Telephony
Cisco Meeting Server (CMS)
Cisco TelePresence Management Suite (TMS)
Cisco Video Conferencing Endpoints

Strong knowledge of SIP and H.323 protocols.

VMware v7/v8 experience.

Proven experience supporting enterprise-scale voice and video collaboration solutions.

Desirable Skills

Kurmi, Telisca, RTMT, Prognosis, or PeterConnects.
WAN/LAN networking knowledge.
Network security experience.
Systems administration experience., You are a customer-focused engineer who thrives in secure, high-pressure environments. You have excellent communication skills, enjoy working collaboratively, and take a structured approach to problem-solving while maintaining the highest standards of service delivery.