Infrastructure Operations Analyst

A Senior Infrastructure Operations Analyst on the Identity Access Management team secures digital identities by designing, implementing, and managing access policies, user lifecycles (onboarding/offboarding), and authentication systems. This requires advanced identity management domain expertise and related security disciplines. The position leads high-profile initiatives, applies rigorous analysis to deliver innovative solutions, and establishes identity management standards across the organization. This role is an individual contributor who will be required to work closely with others to influence technical direction in this discipline and partner on the implementation of solutions.

The candidate must have experience in the following areas:

Access Governance: Define and manage user access roles, permissions, and entitlements based on the principle of least privilege.

Identity Lifecycle Management: Understanding all aspects of Identity - Human, Machine, and Agent/Application.

System Administration: Maintain IAM platforms (e.g., Entra ID, Venafi, MS ADCS) and directory services.

Security & Compliance: Perform access reviews, audit logs for unauthorized access, and ensure compliance with regulatory standards (e.g., PCI, GDPR).

Authentication Protocols: Implement and support Certificate-based authentication, SCEP, Intune, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services (SAML, OAuth).

Technical Support: Troubleshoot identity-related issues across the Human, Machine, Agent/Application spectrum and support incident response needs.

The role is responsible for the configuration, administration, operation, and support of identity management technologies, including integration with networks, hardware, software, applications, and databases. Responsibilities also include end-to-end service delivery of identity management across all technology domains, encompassing backup, recovery, and disaster recovery capabilities. The candidate must have experience in supporting identity management technologies in a complex environment that includes data center, cloud providers, hosted vendor solutions and co-location facilities in a global technology ecosystem., Identify, plan, and execute Certificate Lifecycle Management (CLM) driven projects as needed.

Fulfill service requests in Service Now related to Identity technologies

Monitor the health of in-scope system and act when necessary. As well as enhance observability across supported services.

Perform Incident and Problem management as needed.

Improve operational rigor and efficiency through scripting and automation.

Implement changes (typically off hours) to support modernization objectives and eliminate risks related to vulnerabilities.

Work with Enterprise Security to assess and remediate any security findings that are discovered during Pen Tests and Vulnerability scans.

Provide management of and support for all aspects of

Plan and migrate on-premises workload to alternate solutions as part of the Data Center Exit strategy, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Mechanical Technician 25 To 33 An Hour Aerotek

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1. Entra ID, SSO, SAML experience - 5 + years

2. Scripting experience - Python or Powershell preferred, Certificate authentication, CA, Entra ID, Bachelor’s degree or the equivalent combination of education and relevant experience

5+ years of total relevant work experience

Extensive understanding of Public Key Infrastructure (PKI), X.509 Certificates, Venafi CLM, and automated protocols such as SCEP.

Deep Knowledge of Microsoft Active Directory Certificate Services (MS ADCS), as well as external certificate partners, like Digicert.

Knowledge in Identity-based infrastructure: Active Directory, Entra ID, DNS and DHCP

Intermediate knowledge of Windows and Linux operating systems, including how these machines use certificates.

Experience with MS Defender and using the product to help keep our environment secure.

Experience with scripting languages such as PowerShell and/or Python and how to use them to automate tasks.

Strong communication skills (both verbal and written)

Ability to participate in off-hour work, including scheduled On-Call.

Demonstrated ability to work independently and as part of a team and project management skills

Strong attention to detail, accuracy, and timeliness, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Cloud Design Communication Collaboration Sales Support Risk Management Problem Solving Team Leadership Cost Management Cost Estimation Customer Service Managed Services Needs Assessment Project Planning Web Applications Analytical Skills Resource Planning Quality Assurance Service Offerings Influencing Skills Value Propositions Quality Management Business Valuation Technical Standard Google App Engines Workflow Management Business Strategies Process Improvement Business Objectives Business Priorities Resource Management Single Sign-On (SSO) Technical Leadership ServiceNow Discovery IT Service Management Organizational Skills Emerging Technologies

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