Product Support Analyst

8 Years, of Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections. 8 Years of Customer Service: Experience in customer service, with strong communication skills. 8 Years of Collaboration: Strong ability to work closely with cross-functional teams 8 Years of Communication: Excellent communication skills to effectively work with cross-functional teams 8 Years of Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. 8 Years of Training and Support: Experience in training other team members. Preferred Skills:(Optinal) 8 Software Documentation: Familiarity with documenting software issues, release notes, and technical guides 8 Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.