Apple Systems Engineer - Onsite

Academia, is currently seeking to recruit a new member of staff to strengthen the Technical Services Team, dedicated to supporting a large higher education client with their Jamf Pro managed Apple estate. As a member of the team, the emphasis will be on providing high quality technical services & support. The ideal candidate will have experience managing a MacOS environment as the primary admin.

The role will have the support and backing of the UK’s largest pool of Jamf certified engineers available for remote assistance, support and consultancy and would suit a highly competent individual with strong communication & technical skills to undertake the following duties:

• Onsite management of large Apple device estate

• Apple MacOS and iPadOS devices
• Apple School Manager
• Mix of Shared/Lab and 1 to 1

Maintenance and automation of software for patch managementBasic network troubleshooting, diagnostics and repairMDM (Jamf) solution implementation and maintenance

• Jamf Pro
• Jamf Protect & Security Cloud
• Modern Jamf technologies including Blueprints, DDM & Entra SSO device compliance

Solutions development and maintenanceISO procedure documentationAbility to communicate technical concepts to a nontechnical audience

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
• A passion for all things technology related
• Excellent all round communication skills especially in questioning and listening.
• Excellent personal planning and work organisation skills
• Excellent telephone manner
• Ability to demonstrate solutions to customers when necessary

• Experience* &/or certification of any of the following:

• Jamf Certified

• Jamf Pro CCA or 300
• Jamf Protect 370