Automation Analyst

Our client is a growing Managed Services Provider investing heavily in AI, automation and business transformation. They are seeking an ambitious AI & Automation Analyst to join their team and play a key role in developing innovative solutions that drive operational efficiency, improve service delivery and create measurable business value., * Developing and enhancing internal AI and automation tools

• Building and maintaining automation scripts across business-critical platforms
• Creating integrations between systems using APIs and automation technologies
• Analysing, cleansing and reconciling data from multiple sources
• Developing dashboards and reports to support operational and commercial decision-making
• Identifying opportunities to improve business processes through AI and automation
• Working with technologies including Microsoft Copilot, Copilot Studio, Claude and Microsoft Foundry
• Supporting the end-to-end delivery of AI and automation projects
• Producing and maintaining clear technical documentation
• Measuring and reporting on the business benefits delivered by automation initiatives

• Degree in Computer Science, Data, AI, Business Systems or a related discipline, or equivalent commercial experience
• Strong analytical and problem-solving abilities
• Good working knowledge of Microsoft 365
• Experience with Python and/or PowerShell
• Exposure to data analysis and reporting
• Experience using Power BI
• Understanding of APIs, integrations and automation concepts
• Strong communication skills with both technical and non-technical stakeholders
• Excellent attention to detail and documentation skills
• Genuine enthusiasm for AI, automation and emerging technologies

Desirable Skills

• Exposure to N-able, ConnectWise or Halo
• Knowledge of Azure, Microsoft Graph and the Power Platform
• Experience with Microsoft Copilot, Copilot Studio or other AI technologies
• Understanding of REST APIs and JSON
• Awareness of data security and governance best practices
• Previous experience within an MSP or IT services environment
• Experience building automation workflows or AI-powered solutions