Third Line Citrix SME((SC Clearance fully transferable))

As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston., * Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC.

• Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles.
• Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms.
• Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings.
• Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions.
• Execute regular patching, component upgrades, and platform migrations across the Citrix estate.
• Proactively address defect management and lead technical assurance activities to prevent recurring issues.
• Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders.
• Uphold high standards of customer service and comply strictly with ITIL and service management principles.

We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert (SME) to join our onsite support team. Servicing as a key technical authority for our Citrix infrastructure, you will play a crucial role in maintaining platform stability, driving performance optimization, and supporting strategic scalability initiatives across our UK Secure Client environments., * Demonstrated background operating in a 3rd Line Support or SME capacity.

• In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM).
• Proficiency in Windows Server environments, Active Directory, Group Policy (GPO), and FSLogix profile management.
• Solid understanding of client operating systems, specifically Windows 10 and Windows 11.
• Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti.
• Strong grounding in ITIL frameworks and enterprise IT support methodologies.
• Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt).

Desirable: Exposure to analytics platforms like SysTrack or Nexthink (training can be provided).