Software Engineer

As a Software Engineer you will be part of a team that builds out the technology powering our retail brokerage business and supporting our other business initiatives. We care about the speed and stability of our back-end systems as much as we care about the customer-facing applications we build. Our architecture is distributed and consistently evolving as our business grows and we face different technical challenges, but always with a focus on practicality and performance.

You’ll help by modifying existing systems, taking ownership of current systems as well as green field projects, and troubleshooting issues as they arise. Our engineers work with a plethora of tools including Java, Javascript, and Ruby. You’ll work primarily in Ruby but will have opportunities to expand your skill set into areas where your interests and our technology intersect.

Ruby doesn’t have to be your primary language today. If you’re strong in another object-oriented language - Java, for example - and you’re genuinely keen to make Ruby your day-to-day, we’d like to hear from you. Our technical interview is conducted in Ruby wherever possible, so you’d need to be comfortable enough to code in it by the time we meet.

What You’ll Do

• Work in multiple languages across different parts of the tastytrade stack and/or front-end trading client applications.

• Design, build and maintain services in a distributed architecture, thinking about failure modes, latency and data consistency as you go.

• Provide guidance and leadership to more junior members of the team when questions arise about language or implementation specifics, and contribute in a meaningful way to our peer review process.

• Translate requirements and technical direction into production-quality code with lightweight guidance from a senior engineer or team leadership.

• Work independently on smaller-scope tasks, as well as under the guidance of senior engineers to contribute to larger projects.

• Write comprehensive tests for your code.

• Engage in light infrastructure work to support application development work where applicable.

• Continue your growth by learning new systems and working towards ownership of tastytrade’s systems.

• Demonstrable professional experience working as a software engineer on a team.

• A mastery of at least one of our languages or frameworks and experience dealing with it in a production context.

• Minimum 2 years of professional experience with Ruby - or equivalent experience in another object-oriented language (e.g. Java) alongside a commitment to work primarily in Ruby and to interview in it.

• Experience building or operating distributed systems.

• The ability to learn quickly in areas in which you don’t already have deep expertise.

• A willingness to learn new languages, frameworks, or technologies beyond your current expertise.

• Accountability and a willingness to take ownership of your work.

• Curiosity and a proactive approach to problem-solving.

Nice to Have

• Experience with Grape.

• Experience writing Ruby outside of Rails.

• Front-end experience, ideally with Svelte, and any exposure to micro-frontend architectures.

• A working grasp of application security and secure coding practices., * FINRA SIE, Series 7, 63, and 3 Certified

• Minimum 3-5 years of experience in high-volume customer service, trading operations, or a trade desk role

• At least 3-5 years of hands-on experience with options, futures, and futures options trading

• Previous experience in overnight or off-hours trading operations is a plus

• Proven track record working independently with minimal supervision in fast-paced environments

• Commitment to a minimum of one year in an overnight shift before potential transition to a day-shift role

Product & Trading Knowledge

• Deep understanding of futures and futures options execution mechanics, pricing, and market structure

• Strong knowledge of options pricing models and determining exposure using Greeks

• Experience with exchange-traded derivatives across multiple asset classes (equity index, commodities, rates, currencies)

• Familiarity with extended hours stock trading, including pre-market, 24-hour, and after-hours sessions

• Understanding of Regulation T and portfolio margin account risk methodologies

• Knowledge of futures contract specifications, margin requirements, settlement procedures, and SPAN margin methodologies

Risk Management Expertise

• Strong risk management skills with the ability to identify and assess customer account risk exposures using the in-house risk screener (Sentinel)

• Experience conducting customer risk callouts and discussing risk-reducing position adjustments in high-stress situations

• Understanding of margin calculations, liquidation priorities, and portfolio risk metrics

• Ability to analyze overnight risk events and their potential impact on customer positions

• Familiarity with firm risk surveillance and unusual activity detection

Communication & Interpersonal Skills

• Strong interpersonal skills with the ability to build rapport and trust with customers during overnight or weekend hours

• Excellent written and verbal communication skills across multiple channels (phone, email, chat)

• Ability to explain complex derivatives and risk concepts clearly to customers with varying experience levels

• Diplomatic approach when delivering difficult messages (margin calls, position liquidations, risk concerns)

• Strong documentation skills for detailed shift handoff reports and incident summaries

• Effective in customer interactions, especially in high-stress or volatile market environments

Technical & Operational Skills

• Extremely proficient with technology platforms, including Salesforce, Slack, Microsoft Teams, and Microsoft products

• Ability to multitask effectively in a fast-paced environment with multiple customer inquiries simultaneously

• Strong problem-solving abilities under pressure with limited resources and support during overnight hours

• Excellent attention to detail for trade execution accuracy and risk monitoring
• Comfortable troubleshooting technical issues and coordinating with support teams remotely

Discretionary Performance Bonus: 8-12% of base salary based on individual and company performance.

Company Perks + Benefits:

• Performance Bonuses

• Stock Purchase Options

• 401k Plan

• Medical/Dental/Vision Benefits

• Continued Education Support

• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)

• 10 Paid Sick Days

• Gym Membership Reimbursement

• Commuter Benefits

• Pet Insurance

• Wellness & Mental Health Programs

• Charitable Donation Matching

• Two Paid Volunteer Days Off

• Daily catered lunch when in the office

• Full kitchen with snacks and beverages

• In-building gym

• Shuttle to/from Metra

About IGNA + tasty IG North America is home to tastytrade, tastylive, tastyfx, and tastycrypto-a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof.

From our headquarters in Chicago’s Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.