PremierOne Remote System Admin

Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. CCSW is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.

This is a remote role with frequent onsite travel to Cleveland, OH. Candidate must reside within 5 hours of Cleveland, OH.

The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Responsibilities:

Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system)

Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance

Adhears to Motorola and the Customer’s Change management policies and procedures

Builds and maintains positive, effective, and mutually beneficial working alliances with customers

Initiates problem-solving action and follows through to resolution

Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.

Work with Customer staff to identify and resolve reported system incidents/problems.

Procure and coordinate any internally resources as needed

Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.

Run diagnostics using approved MSI tools.

Assist with technical system requirements analysis.

Provide system performance reporting using approved MSI tools when requested.

Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.

High School diploma or equivalent is required, a Bachelor’s degree preferred.

3+ years of IT and/or Public Safety experience (a combination can fulfill this requirement)

Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred

Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

Experience creating positive working relationships with customers and application end users.

Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

Excellent verbal and written communication skills.

Comfortable working both alone and in a team environment.

The applicant must reside within 5 hours of Cleveland, OH to be considered for this position., High School diploma, Associates degree, or Bachelor’s degree required.

3+ years of experience in Customer Service, Public Safety Applications experience involving Records Management Systems, OR 3+ years of IT experience.

Must be able to obtain a background clearance as required by our government customers.Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewCommand Center Software (CCSW) organization is the team that supports deployment and support services for our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided