Service Desk Agent L1 (Barcelona)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.We are focused on creating value where IT counts, join us!Task and Responsibilities:Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and productsMeticulous documentation of end user issues in ITSM toolAdherence to processes and knowledge documentsTicket backlog managementContinuous service improvement activities - knowledge script creation, training document updates etc.Close collaboration with Onsite IT techniciansFluent English (written and spoken)Advanced MS Office apps knowledge a plusStrong problem solving/analytical abilitiesGood communication skillsAttention to detail and ability to multi-taskAbility to work independently and effectivelyReadiness to follow direction and best practicesPlanning and organizing skillsTeam player and supportive personalityCandidates have to declare Criminal record extract not older than three monthsBroad range of tasks and responsibilitiesFriendly and international working environmentProfessional development opportunitiesReferral program (“Fishing for Friends”)Company-sponsored eventsIs IT in your DNA?#J-*****-Ljbffr

Fluent English (written and spoken) Advanced MS Office apps knowledge a plus Strong problem solving/analytical abilities Good communication skills Attention to detail and ability to multi-task Ability to work independently and effectively Readiness to follow direction and best practices Planning and organizing skills Team player and supportive personality Candidates have to declare Criminal record extract not older than three months Broad range of tasks and responsibilities Friendly and international working environment

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.