Lead, Dcr Application Analyst-Medallia - Schneider Electric

OverviewIn this role you will support and further develop the Medallia and SnapLogic platforms used by Schneider’s Customer Voice program.You will work closely with product owners and cross-functional teams to refine requirements, adapt platform architecture, and implement user-facing features.You’ll deliver fast, practical solutions for diverse clients and lead L2 end-user support while coordinating with vendors and delivery teams.You will help drive adoption of the CX platform within Schneider and contribute to a customer-centric transformation.ResponsabilidadesProvide end-user support and contribute to technical development of Medallia and SnapLogic platformsCollaborate with product owners to refine requirements and adjust platform architectureDevelop new user-facing features and customer-driven enhancementsCreate quick-to-implement, user-friendly solutions for diverse clientsCoordinate with external and internal vendors and delivery teams on issues and enhancementsLead L2 support coordination for all end-user requestsPartner with the CX community to drive adoption and growth of the Medallia platform within SchneiderRequisitos principales3+ years IT solution design and implementationExperience with agile processes in fast-paced, distributed teamsExpert in customer/end-user support managementExcellent English communication (verbal and written)CX platform awareness and experience in a similar domainexcellent communicationstakeholder managementvendor coordinationMedallia platformSnapLogicSaaS solution implementation

Experience with agile processes in fast-paced, distributed teams Expert in customer/end-user support management Excellent English communication (verbal and written) CX platform awareness and experience in a similar domain excellent communication stakeholder management vendor coordination Medallia platform SnapLogic SaaS solution implementation