Senior UX Designer

Our Branch Design & Innovation team, within the firm’s Enterprise Design function, creates cohesive, human-centered branch experiences that empower Financial Advisors and Branch Teams to do their best work-enabling them to serve clients with confidence, efficiency, and trust. Bringing together expertise in UX strategy, research, prototyping, and design execution, the team transforms insights into impactful solutions that improve experiences today while shaping the future of the branch environment. We are seeking a Senior UX Designer to lead the design of intuitive, accessible, and impactful experiences across the full product lifecycle. This role combines strategic thinking with hands-on design execution, from shaping experience strategies and user journeys to creating interaction and visual design solutions that bring experiences to life. The ideal candidate is a strong collaborator, an advocate for the user, and a design leader who thrives in partnering across product, technology, and business teams to deliver exceptional outcomes. What You’ll Do:

• Lead UX design efforts across the end-to-end product and experience lifecycle, from discovery and concepting through execution and delivery.
• Create user-centered design solutions through journey mapping, service design, information architecture, interaction design, and visual design.
• Facilitate design workshops, design sprints, and collaborative working sessions with cross-functional partners.
• Partner closely with Product Managers, Product Owners, researchers, and development teams to influence product direction and user experience strategy.
• Ensure designs align with and contribute to established design systems, accessibility standards, and UX best practices.
• Provide design leadership, feedback, and mentorship to other designers while fostering a culture of collaboration and continuous improvement.
• Collaborate across UX disciplines and teams to drive consistency, usability, and innovation across experiences.
• Support the integration of vendor and internally developed solutions into seamless end-to-end user experiences.

• 7+ years of professional UX, product, or digital design experience.
• Expertise in UX design methods and tools, including journey mapping, service design, design thinking, information architecture, wireframing, visual design, prototyping, and accessibility.
• Experience delivering responsive experiences across multiple devices and platforms.
• Strong collaboration skills with the ability to partner effectively across product, technology, and business teams.
• Experience presenting ideas and design recommendations to a variety of audiences, including senior leaders.
• Strong understanding of design systems and their application across products and experiences.
• Ability to manage multiple priorities while driving work independently.

What Will Set You Apart:

• Experience designing enterprise, advisor-facing, or employee-facing digital experiences.
• Experience facilitating design thinking workshops, service blueprinting, and strategic design activities.
• Experience working with AI-enabled design and prototyping tools.
• Familiarity with front-end development concepts and close collaboration with development teams.
• Experience working with third-party/vendor solutions and integrating them into holistic user experiences.
• Experience contributing to or evolving enterprise design systems.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. External Flexible Work Option(s) Hybrid, Remote Awards and Accolades At Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Check out our Canadian awards and accolades: Search Headquarters Positions by Area of Interest