End User Specialist

End User Support & Service Delivery

• Provide desk-side and remote technical support for end users across all NABRICO locations
• Troubleshoot and resolve issues related to PC hardware, laptops, printers, and peripheral devices
• Support Microsoft Windows operating systems, Microsoft 365 (Office suite, Outlook), and other business applications
• Resolve the majority of support issues independently, escalating when appropriate

Device Deployment & Maintenance

• Install, configure, and maintain desktop and notebook computers, including imaging, setup, and deployment
• Perform preventative maintenance and system updates to ensure optimal performance and security
• Ensure hardware and software compatibility through testing and validation

Startup Build & Process Development

• Assist in building and standardizing end user computing processes, procedures, and documentation
• Support the development of IT service delivery standards and service level expectations (SLAs)
• Partner with IT leadership to establish inventory management and asset tracking practices

Application Support

• Support installation and maintenance of department-specific applications and tools
• Assist in troubleshooting and supporting systems tied to ERP and other enterprise platforms as they are implemented

Collaboration & Continuous Improvement

• Work closely with IT leadership and team members to ensure consistent, high-quality support services
• Contribute to continuous improvement efforts focused on efficiency, reliability, and user satisfaction
• Develop and maintain knowledge base documentation to support troubleshooting and cross-training, * Opportunity to build IT support processes from the ground up
• High visibility role supporting all levels of the organization
• Hands-on environment with real impact on daily operations
• Be part of a team committed to integrity, execution, and winning together

This is a hands-on role in a ground-floor environment, where the successful candidate will not only provide support but also help establish processes, standards, and service levels for end user computing across the organization. The ideal candidate thrives in a fast-paced, evolving environment and takes ownership of delivering high-quality user experience., * Associate or Bachelor degree in Computer Science, Information Technology, or related field (or equivalent experience)

• 2+ years of experience in end user support, desktop support, or IT helpdesk roles
• Strong knowledge of:

o PC hardware imagining, deployment and troubleshooting

o Microsoft Windows operating systems

o Microsoft 365 (Office, Outlook, Teams)

• Solid understanding of basic networking and peripheral device concepts (connectivity, LAN, WAN, VPN, printers, etc.)
• Demonstrated ability to troubleshoot and resolve technical issues independently
• Strong communication skills with the ability to support users at all levels of the organization

Preferred

• Experience in a manufacturing, industrial, or multi-site environment
• Exposure to device management tools (Intune, SCCM, or similar)
• Experience supporting users during system implementations or company transitions
• Experience in a high-growth environment

Key Competencies

• Strong customer service orientation and responsiveness
• Problem-solving mindset with attention to detail
• Ability to prioritize and manage multiple requests in a fast-paced environment
• Adaptability and willingness to take on new responsibilities
• Team-oriented with a focus on delivering results