Techops Specialist / It Support Specialist - Perk

OverviewIn this role you will deliver a world-class IT experience at a fast-moving AI-focused startup.You will be the go-to for day-to-day IT needs with a strong emphasis on Mac support and hardware lifecycle management.You will own onboarding, device provisioning, repairs coordination, and office IT logistics, while planning refresh cycles to stay ahead.You will work closely with cross-functional teams to enable productivity and scale IT operations for a growing global company.ResponsabilidadesIT Support: serve as first line for employee IT issues with emphasis on macOS troubleshooting, app support, and network connectivityHardware Management: manage device lifecycle including procurement, deployment, inventory, loaner pool, and re-provisioningRepair & Warranty Coordination: coordinate repairs, warranty claims, and AppleCare tracking with vendorsAccessory & AV Oversight: oversee peripherals inventory and conference room AV systemsIT Onboarding: set up laptops and essential software for new hiresProactive Planning: monitor hardware aging and coordinate refresh cyclesIT Logistics: support software installs, device shipments, office moves, and day-to-day IT coordinationRequisitos principales3-5+ years in IT support or systems administrationstrong MacOS experience in startup environmentsproficiency with endpoint management tools and MDM (e.g., Jamf)inventory/tracking across multiple offices; experience with Oomnitza is a plusexecution-focused with problem-solving independenceclear, friendly communication with in-office and remote teammatesexperience supporting hybrid/distributed teams and familiarity with AV equipment (Zoom Rooms, Logitech, Polycom)Apple Business Manager or zero-touch deployment experiencepassion for documentation and process improvementcommunicationorganizationbias for actionMacOS troubleshootingMDM management (Jamf)Apple Business Manager

strong MacOS experience in startup environments proficiency with endpoint management tools and MDM (e.g., Jamf) inventory/tracking across multiple offices; experience with Oomnitza is a plus execution-focused with problem-solving independence clear, friendly communication with in-office and remote teammates experience supporting hybrid/distributed teams and familiarity with AV equipment (Zoom Rooms, Logitech, Polycom) Apple Business Manager or zero-touch deployment experience passion for documentation and process improvement communication organization bias for action MacOS troubleshooting MDM management (Jamf) Apple Business Manager