Executive Technology Support Specialist II

Department: The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT Administration department as the Executive Technology Support Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. Sub-Division: Salary Range: $5,787 - $6,389 per month Appointment Type: Time Base: Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist., This position provides technology support at multiple University locations, including executive offices and the official University President’s residence (EDR), and requires the ability to travel between assigned support locations as operationally necessary. The position may occasionally require early morning, evening, or weekend support in connection with executive meetings, University events, technology deployments, or urgent technology issues, based on operational requirements and in accordance with applicable University practices. Continually works with technology equipment and may be required to move, install, connect, troubleshoot, and secure computers, displays, peripherals, audiovisual equipment, and related devices. Additionally, the position is expected to appropriately safeguard University technology resources, credentials, sensitive information, and data encountered in the performance of assigned duties.

Additional Information: California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Equivalent to a bachelor’s degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues, manages less complex technology support projects, and provides guidance and training to users and technology support staff. Utilizes proficient and in-depth troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity, server administration, and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications: Experience providing advanced technical support to executive leadership, senior administrators, or other high-touch/high-visibility users. Experience supporting a broad range of endpoint technologies, including desktop and laptop computers, mobile devices, printers, peripherals, collaboration platforms, video conferencing, and presentation technology. Experience diagnosing hardware, software, application, network connectivity, and audiovisual or conferencing issues in time-sensitive environments. Experience coordinating technology deployments, equipment refreshes, office relocations, meeting-room technology, or other small technology support projects. Experience creating technical documentation and providing one-on-one technology training or guidance to users with varying levels of technical expertise. Experience working in a higher education or similarly complex organizational environment. Demonstrated ability to provide responsive, professional, discreet, and customer-focused technical support while managing multiple competing priorities.

Cal State Fullerton is a leading campus of the CSU, serving as an intellectual and cultural center for Southern California and driver of workforce and economic development. We are an emerging national model for supporting student success through innovative high-impact educational and co-curricular experiences, including faculty-student collaborative research.

California State University, Fullerton offers a comprehensive and competitive benefits package. From our health plans and continuing education opportunities to our flexible spending accounts, survivor protection, leave programs and competitive retirement/savings plans, the CSU offers benefits that matter to you at each stage of your career.

Cal State Fullerton recognizes the balance of work and personal challenges. We support these multiple roles, promote flexibility, and strive to enhance the overall experience for our employees.

At Cal State Fullerton, we take immense pride in our campus, where every employee is driven by a shared purpose: to transform lives through the power of education. We are committed to fostering an exceptional employee experience where you will be a catalyst for change.

California State University, Fullerton (CSUF) is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSUF, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.