It Solutions Operations Engineer (Applications Support) - Eurofins

OverviewAs an IT Solutions Operations Engineer, you ensure the reliability and validated state of centrally managed laboratory and business-critical IT applications in regulated QC and GxP environments.You will partner with QA, CSV, Infrastructure, vendors, and business stakeholders to maintain validated systems and support audits.You’ll focus on keeping systems compliant, available, and fit for purpose across sites, while driving lifecycle management and controlled changes.This is a hands-on role geared toward operational excellence in a global BioPharma Product Testing context.Compensaciones / Beneficioscareer developmenttravel up to 20%diversity and inclusion commitmentequal opportunity employersustainability initiativesdevelopment opportunitiesResponsabilidadesProvide Level 2/3 operational support for core laboratory and enterprise applications and manage incidents (P1-P4) per ITIL practicesConduct regular maintenance, upgrades, patching, preventive maintenance, and health checksMonitor applications, databases, and virtualized environments to prevent service disruptionEnsure systems comply with GxP, data integrity, and internal quality requirements; contribute to CSV activities (IQ/OQ/PQ, risk assessments, data integrity verification)Support audits, inspections, and validation reviews; align with GAMP 5, 21 CFR Part 11, EU Annex 11Coordinate incident, change, problem and exception management; assist root cause analysis and CAPAAct as SME for core lab apps (Empower, NuGenesis, LabSolutions; CDS, SDMS as needed) and manage upgrades and lifecycle decisionsDevelop and maintain automation scripts; support automated jobs and scripted maintenanceSupport VM environments; VM image creation and maintenance; leverage PowerShell and scripting for tasksCreate technical documentation, procedures, validation and audit docs; produce KPIs and service reports related to availability and performanceRequisitos principalesRegulated (GxP) IT operations experienceSolid CSV, data integrity, and validation lifecycle understandingHands-on lab application experience (Empower, NuGenesis, LabSolutions or similar)PowerShell / scripting proficiencyOracle and SQL database knowledgeExperience with virtualized environments; VM image creation is a plusStrong collaboration with QA, CSV, Infrastructure, vendors, and business usersAnalytical, structured, risk-aware mindsetcollaborationanalytical thinkingrisk-awarenessPowerShell / scriptingOracle databasesSQL databases

Solid CSV, data integrity, and validation lifecycle understanding Hands-on lab application experience (Empower, NuGenesis, LabSolutions or similar) PowerShell / scripting proficiency Oracle and SQL database knowledge Experience with virtualized environments; VM image creation is a plus Strong collaboration with QA, CSV, Infrastructure, vendors, and business users Analytical, structured, risk-aware mindset collaboration analytical thinking risk-awareness PowerShell / scripting Oracle databases SQL databases