Senior Systems Developer

An exciting opportunity has become available for a Senior Systems Developer to join our Member Services team. Reporting to the Senior System Development Manager, you will play a key role in the configuration, support and ongoing development of the IntelliPen Pensions Administration platform.

Working closely with Procentia and the Member Services Support Team, you will be responsible for maintaining and enhancing the IntelliPen system, ensuring it continues to meet the needs of the business and its customers. A key focus of the role will be identifying opportunities for continuous improvement, driving innovation, and implementing system developments that enhance performance, efficiency and user experience.

What you’ll do:

• Support the design, development and enhancement of IntelliPen functionality, including workflows, reporting, document generation, member portals, calculations and system integrations.
• Provide expert technical support to developers and operational teams, helping to resolve day-to-day incidents and complex system issues.
• Collaborate with internal change and project teams, alongside third-party partners, to deliver system improvements and enhance the overall member experience.
• Work closely with the QA Lead to define and execute appropriate testing strategies, ensuring high-quality and reliable system releases.
• Partner with the Senior Service & Support Administrator and Senior Systems Development Manager to plan development roadmaps, manage sprint activity and support a continuous delivery approach.
• Produce and analyse development reporting with the Admin Platform Team, demonstrating the impact and value of enhancements delivered across the platform.
• Ensure all development activity aligns with AAF standards and governance requirements, maintaining compliance and system integrity.
• Take ownership of solution design and implementation, while coaching colleagues and providing technical leadership to help build systems development capability across the wider business., Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

• Has strong experience supporting and developing defined benefit pensions administration systems, with a track record of delivering technology improvements that enhance operational efficiency and member outcomes.
• Enjoys working with complex systems and applications, with the ability to quickly learn new technologies and successfully implement them within a live operational environment.
• Possesses excellent analytical and problem-solving skills, with experience identifying root causes, improving processes and delivering effective long-term solutions.
• Can confidently manage multiple projects and priorities simultaneously, balancing stakeholder expectations while maintaining high standards of quality and accuracy.
• Takes a structured and disciplined approach to system development and change management, including requirements gathering, testing, peer reviews and controlled deployments.
• Has hands-on experience configuring and supporting key areas of the IntelliPen platform, such as workflows, calculations, reporting, payroll and finance, document production or IntelliSite.
• Brings strong technical expertise, including advanced SQL skills, with the ability to write and troubleshoot complex queries, analyse data and provide actionable insights.
• Are an excellent communicator and collaborator, capable of providing technical leadership, coaching colleagues, influencing stakeholders and delivering successful change within a pensions administration environment.

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.