Principal Consultant - USTechnology|Oracle Cloud|Engagement Cloud (Service) Technology

Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders

Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives

Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes

Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables

Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency

Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities

Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective

Your contribution to the team:

Demonstration of strategic mindset for delivering impactful, client-aligned projects

Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring

Problem-solving expertise and ability to steer project economics and delivery

Strong relationship with mid and senior level client stakeholders

Strong leadership abilities to foster team performance and growth

Commitment to cultivating a culture of learning and innovation

• Experience in Oracle Engagement Cloud (Service).
• Experience in Oracle Service Cloud.
• Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
• Experience in architecture/design/detailing of processes and problem definition.
• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.
• Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.
• Experience in Oracle Analytics Cloud (OAC) - reporting.
• Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
• Knowledge of AI Agents and Web Services based integration.
• Experience in requirements gathering and solution design.
• Experience with Oracle Cloud solution configuration, development, and deployment.
• Experience collaborating with cross-functional teams including developers, analysts, and project managers.
• Experience delivering high-quality solutions.
• Experience guiding teams on project processes and deliverables.
• Experience leading Oracle CX Cloud managed services engagements.
• Experience serving as a solution lead for Oracle CX Cloud implementations.
• Experience with Oracle Subscription Management Cloud.
• Knowledge of Oracle Order Management Cloud.
• Experience with Oracle Inventory Cloud.
• Experience with Foundational Agile Kanban.
• Experience in greenfield implementations and working on projects with Agile methodology.
• Good analytical and communication skills.
• Ability to build strong business partner interactions with client stakeholders.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future., Agile Programming Methodologies, Analysis Skills, Analytics Cloud, Architectural Design, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Budget Management, Business Growth, Business Processes, Cloud Applications, Cloud Computing, Communication Skills, Consulting, Continuous Improvement, Cost Control, Cross-Functional, Customer Relations, Customer Support/Service, Data Migration, Data Visualization, ERP (Enterprise Resource Planning), Economics, Ecosystems, Energy Efficiency, Establish Priorities, Groovy Programming Language, Healthcare Reimbursement, Hospital, Hubs, Insurance, Kanban, Knowledge Management, Leadership, Leading Edge Technology, Legal, Life Insurance, Maintenance Services, Medical Conditions, Oracle, Oracle Applications, Oracle Fusion Middleware, Oracle Inventory, Order Management, Performance Analysis, Performance Reviews, Performance Tuning/Optimization, Plan Meetings, Problem Solving Skills, Process Improvement, Project Estimates, Project Evaluation, Project Execution, Project/Program Management, Quality Assurance, Requirements Management, Resource Management, Return on Investment (ROI), Risk Analysis, Risk Management, Scripting (Scripting Languages), Sprint Planning, Systems Administration/Management, Team Player, User Interface/Experience (UI/UX), Vision Plan, Web Services, Willing to Travel

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem., The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle’’s advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions., Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Company Size: 10,000 employees or more