Software Engineer - AI Applications & ServiceNow

The engineer will also support the design, development, integration, and enhancement of ServiceNow-based solutions, including integrations between ServiceNow, AI services, enterprise applications, data sources, and government cloud services., AI-Enabled Application Engineering

• Design, develop, test, deploy, and maintain production-grade applications incorporating generative AI, machine learning, and related AI capabilities.
• Develop secure AI-enabled applications using large language models (LLMs), AI APIs, retrieval-augmented generation (RAG), agentic workflows, and other emerging AI application architectures.
• Integrate AI services with enterprise applications, databases, APIs, document repositories, knowledge bases, and workflow platforms.
• Develop application services, APIs, user interfaces, data pipelines, and integration components necessary to support enterprise AI solutions.
• Implement appropriate AI application controls including identity and access management, data protection, model access controls, prompt and output handling, logging, monitoring, and auditability.
• Evaluate and integrate commercial, open-source, and cloud-native AI technologies where appropriate.
• Implement mechanisms for AI solution evaluation, testing, observability, performance monitoring, reliability, and continuous improvement.
• Troubleshoot complex application, integration, data, infrastructure, and AI service issues across development and production environments.

Cloud, DevSecOps, and Production Operations

• Deploy and operate applications within FedRAMP Moderate, FedRAMP High, and GCC High environments .
• Engineer solutions in accordance with federal security requirements and organizational security architecture.
• Support secure software development lifecycle (SSDLC) and DevSecOps practices, including automated build, test, security scanning, deployment, and release management.
• Develop and maintain CI/CD pipelines supporting controlled application deployment across development, test, staging, and production environments.
• Implement infrastructure-as-code and configuration-as-code practices where appropriate.
• Support application security controls aligned with applicable frameworks such as NIST SP 800-53 and FedRAMP security control baselines .
• Participate in vulnerability remediation, patching, configuration management, logging, monitoring, incident response, and operational troubleshooting.
• Produce technical documentation and evidence supporting security assessments, Authorization to Operate (ATO) activities, configuration management, and operational readiness.
• Engineer applications for high availability, reliability, scalability, maintainability, and secure operations.

ServiceNow Engineering

• Design, configure, develop, integrate, and maintain ServiceNow applications and workflows.
• Develop ServiceNow solutions using capabilities such as:
• Flow Designer
• IntegrationHub
• REST and SOAP APIs
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Access Control Lists (ACLs)
• ServiceNow tables and data models
• Notifications and workflow automation
• Develop integrations between ServiceNow and external enterprise, cloud, security, data, and AI services.
• Apply ServiceNow development best practices to create maintainable, secure, upgrade-compatible solutions.
• Support troubleshooting, performance optimization, testing, release management, and ongoing maintenance of ServiceNow solutions.
• Experience with ServiceNow AI, automation, ITSM, ITOM, CMDB, or related capabilities is highly desirable.

The successful candidate will be a hands-on software engineer capable of taking AI-enabled solutions from concept and prototype through production deployment and sustained operations. This position requires experience engineering applications within security-conscious cloud environments, including FedRAMP Moderate and FedRAMP High environments and Microsoft Government Community Cloud High (GCC High)., * Bachelor’s with 5 - 8 years (or commensurate experience)

• Demonstrated professional software engineering experience developing and supporting enterprise applications.
• Hands-on experience developing AI-enabled or generative AI applications suitable for production use.
• Experience with modern programming languages such as Python, Java, JavaScript/TypeScript, C#, or comparable languages .
• Experience developing RESTful APIs, microservices, web applications, or distributed application architectures.
• Experience integrating applications with AI/ML services, LLMs, enterprise data sources, or external APIs.
• Experience deploying, operating, troubleshooting, and maintaining applications in cloud environments.
• Understanding of FedRAMP Moderate and/or FedRAMP High security requirements and experience working within regulated or security-controlled cloud environments.
• Knowledge of secure software engineering, DevSecOps, CI/CD, source control, automated testing, vulnerability management, and production application support.
• Experience engineering or supporting ServiceNow applications, integrations, workflows, or platform capabilities.
• Strong understanding of application security principles including authentication, authorization, encryption, secrets management, secure APIs, logging, and auditing.
• Ability to independently investigate complex technical problems and develop practical, secure solutions.
• Strong written and verbal communication skills with the ability to document architectures, designs, interfaces, operational procedures, and technical decisions.
• U.S. citizenship is required.
• Must be able to obtain and maintain a U.S. Government Public Trust clearance .

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering , or a closely related technical discipline.
• Experience working with Microsoft Azure Government and/or Microsoft GCC High environments .
• Experience with Azure AI services, Azure OpenAI, or comparable government-authorized AI platforms.
• Experience developing retrieval-augmented generation (RAG), semantic search, vector database, AI agent, or intelligent workflow solutions.
• Experience implementing AI evaluation, observability, guardrails, model monitoring, prompt management, or responsible AI controls.
• Experience with containerized applications and technologies such as Docker and Kubernetes.
• Experience with infrastructure-as-code tools such as Terraform, Bicep, ARM templates, or equivalent technologies.
• Experience supporting systems subject to NIST SP 800-53, FedRAMP, FISMA, or similar federal cybersecurity requirements .
• Experience supporting ATO processes and producing technical or security documentation for government systems.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant ServiceNow certifications.
• Experience with ServiceNow ITSM, ITOM, CMDB, IntegrationHub, App Engine, Now Assist, or related platform capabilities.
• Experience working within Agile, Scrum, or DevSecOps delivery teams.
• Experience supporting applications throughout the complete lifecycle from architecture and development through deployment, sustainment, modernization, and retirement.

Technical Competencies

Strong candidates will have experience across several of the following areas:

AI & Application Development:

Python, JavaScript/TypeScript, Java, C#, REST APIs, microservices, LLM APIs, RAG, vector search, AI agents, prompt engineering, AI evaluation, and enterprise application integration.

Cloud & DevSecOps:

Azure/Azure Government, GCC High, containers, Kubernetes, CI/CD, Git, automated testing, infrastructure as code, secrets management, observability, application monitoring, vulnerability scanning, and secure deployment pipelines.

ServiceNow:

ServiceNow application development, Flow Designer, IntegrationHub, scripting, APIs, ACLs, workflow automation, ITSM, ITOM, CMDB, and enterprise integrations.

Federal Security:

FedRAMP Moderate, FedRAMP High, NIST SP 800-53, secure software development, configuration management, vulnerability remediation, continuous monitoring, audit logging, security documentation, and ATO support.

Success in This Role

The successful candidate will be able to move comfortably between software engineering, AI engineering, ServiceNow development, cloud deployment, cybersecurity, and production operations . This individual will not simply develop prototypes; they will be expected to engineer solutions that can be securely deployed, accredited, operated, monitored, maintained, and continuously improved within demanding U.S. Government environments.

The ideal candidate is a pragmatic engineer who understands that successful enterprise AI requires more than model integration-it requires secure architecture, reliable software, governed data, operational discipline, effective monitoring, and maintainable engineering., * A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?