Clinical Application Specialist

• Conduct pre- and post-implementation workflow assessments in radiology departments to identify operational challenges, diagnostic delays, and opportunities to improve clinical and operational efficiency.
• Develop and document clinical workflow strategies that support adoption and optimization of PACS, RIS, and clinical reporting solutions.
• Act as a clinical subject matter expert during customer engagements, guiding radiologists, clinicians, department directors, and clinical administrators through change management.
• Lead clinical training for radiologists, technologists, and clinical administrators to support onboarding and proficient use of deployed solutions.
• Partner with implementation and technical teams so product configurations align with each facility’s clinical workflows, protocols, and user preferences.
• Serve as the primary clinical workflow resource for assigned complex implementations from kick-off through go-live, hypercare, and post-implementation support.
• Maintain customer workflow assessments, future-state workflow designs, and training plans in project or ticketing systems.
• Contribute to continuous improvement of Service and Delivery clinical workflow methods, support processes, and the knowledge base.
• Ensure work complies with applicable regulatory standards and internal policies.
• Support key customers with clear updates and guidance to sustain adoption and positive clinical relationships.

• Bachelor’s degree in Business Administration, Nursing, Healthcare, or a related field, or equivalent practical experience including a clinical or radiology background (required).
• 5+ years of experience in radiology and diagnostic imaging environments, including clinical consulting, workflow optimization, and customer-facing support for healthcare technology or medical imaging solutions (required).
• ARRT certification in Radiologic Technology and completion of an accredited radiologic sciences program (required).
• Deep clinical and technical understanding of radiology workflows, PACS, RIS, DICOM standards, and clinical reporting platforms (required).
• Experience implementing medical imaging software or clinical decision-support systems (required).
• Demonstrated ability to engage senior healthcare leaders on clinical workflow assessment, optimization, and adoption outcomes (required).
• Proven experience guiding clinical teams through software transitions and workflow redesign (required).
• Strong communication skills, including translating software capabilities into clinical language for radiologists and operational leaders (required).
• Experience leading change management activities such as stakeholder engagement, workflow adoption, training, and communication planning (required).
• Preferred: Experience supporting complex, enterprise-level healthcare sales cycles, clinical demonstrations, or pre-sales workflow discovery.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.