IT Specialist

Summary: This position will be within the IT department which includes the VP of IT, Director of IT, Director of Applications Development, and IT Technology Systems Manager. This position will be instrumental in assisting the Technology Systems Manager in maintaining and improving our IT infrastructure while providing confidentiality, integrity and availability of our systems to our staff and chapter volunteers. This individual will eventually take the lead in handling these responsibilities. This position will report directly to the IT Technology Systems Manager., * Provide support to all users including staff and chapter volunteers.

• Working with a variety of operating systems to include Windows OS, MacOS, iOS, Android, ChromeOS
• Employee Onboarding/Offboarding
• Create/management/deactivation of user accounts, mailboxes, subscriptions, permissions, mail rules through Microsoft-based platform including but not limiting to Azure Active Directory/Active Directory and Exchange Online, Teams
• Be able to effectively communicate status to Human Resources, hiring managers and recipients of these equipment or services.
• Responsible for the acquisition, configuration and distribution hardware and software for the organization
• This includes recommending laptop/desktop configuration based on the needs of the staff
• Research and recommending software based on the needs of the staff
• Maintain inventory of hardware and maintenance records for laptops, desktop, switches, servers, UPS, etc
• Management and deployment of physical server, virtual machines using VMware and Azure, physical and virtual switches, physical and virtual firewall, printers, etc
• Setting up, maintaining backup procedures for physical servers, virtual machines, SQL database, SharePoint online, switch/router configuration
• Data restoration for SharePoint, virtual machine and implementation of disaster recovery through Veeam and Azure Services
• Analyze and isolate computer and network issues
• Maintain servers, desktop computers, printers, switches, firewalls, phones
• Assist in software deployment, security updates and system patching.
• Manage Phone system utilizing Osmosis and Microsoft Teams
• Support Warehouse shipping solution
• Be able to assist in training employees on setting up/using issued equipment and software
• Assist in documenting processes and procedures
• Perform on and off-site and remote technical support
• Serve as primary contact for all on-site related issues at home office
• Monitor and document network to ensure security and availability to users
• Other assigned duties

• Basic knowledge of Active Directory/Azure Active Directory/Exchange Online concepts and administration
• Window Servers 2008, 2012, 2016 administration
• Basic knowledge and skills working with network services such as DNS, DHCP, Printing, File Server, and Email
• Experience working with Windows 10/11, Microsoft Office 365 including Outlook, Teams Phone system, Excel and more
• Basic knowledge of computer components, hardware troubleshooting, hardware repair
• Experience working with MacOS, iOS is a plus
• Analytical and problem-solving skills
• Ability to provide support in-person or remote
• Self-learner and a willingness to learn new systems
• Ability to stand and sit for extended periods of time
• Ability to lift at minimum 40lbs with or without accommodation

Education:

• A degree/certificate in Information Technology or related field is preferred or at least one year of experience.

The range for this position is $50,000 to $60,000 annually depending on experience., Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.