Operations Support Manager

As an Operations Support Manager, you’ll be the key operational link across a group of Medivet clinics, working closely with our Partners, Lead Vets and wider Network team to ensure our practices run smoothly and consistently.

This is a varied, field-based role with no direct line management, but plenty of opportunity to make a real impact. You’ll provide hands-on operational support across your clinics, helping with everything from recruitment and onboarding to rotas, facilities, compliance and day-to-day problem solving.

You’ll work closely with the Network Administrator and wider support teams to identify issues, coordinate solutions and ensure our clinics have everything they need to deliver excellent patient and client care. What You’ll Be Doing

• Supporting the day-to-day operations 5 clinics, visiting each site regularly
• Working closely with Partners and Lead Vets to resolve operational challenges
• Coordinating recruitment, interviews and onboarding of new team members
• Managing rotas, resource planning, leave and locum requirements
• Supporting payroll, finance, stock and invoice processes
• Coordinating maintenance, facilities and accommodation requirements
• Ensuring Health & Safety and compliance requirements are completed
• Supporting clinics with incidents, complaints and operational improvements
• Working collaboratively with the wider Network team to drive consistency across our practices

The role operates on a rotation, including approximately 1 in 6 weekends, ensuring operational support is available across the network.

We’re looking for an organised, proactive and solutions-focused individual who enjoys working across multiple locations and building strong relationships with different teams.

You’ll ideally have 3+ years’ experience in an operations, field management or multi-site environment, with experience of coordinating people, recruitment and day-to-day service delivery.

You’ll need:

• A full UK driving licence
• Excellent organisation and planning skills
• Strong communication and relationship-building abilities
• Confidence managing multiple priorities and locations
• Good attention to detail, particularly around rotas, payroll and compliance
• A proactive approach to problem solving
• Experience working with operational systems such as Workday, Excel and Outlook

Experience within a veterinary, healthcare or other multi-site service environment would be advantageous.