Information Technology Operations Manager

WRK digital is partnered with a Top 60 UK accountancy and professional services firm to appoint an IT Operations Manager at their Manchester headquarters.Two key things make up this job: owning the relationship with their managed service partner and driving the Microsoft 365 estate. The firm has just moved its core infrastructure into Azure, is growing hard through acquisition, and needs someone client-side to hold the partner to account and bring acquired businesses into the environment.Individual contributor, full end-to-end ownership, both strategic and genuinely hands-on, reporting to a CTO who has no interest in micromanaging.What you’ll be doingOwning the day-to-day relationship with the managed service partner - service levels, escalations, incidents, and performanceDelivering the client side of that relationship: the internal workstreams, the follow-ups, the things that only move because you moved themOwning and driving the Microsoft 365 environment - adoption, optimisation

Teams, Power Platform, Copilot - and horizon-scanning what good looks like elsewhereSupporting continued cloud and infrastructure change as further parts of the group migrateBringing acquired businesses into the environmentOverseeing the outsourced security service, and contributing to governance and risk across the estateProcurement, contracts, renewals and supplier relationships across operational technologyBeing visible across a business spread over several UK offices - building relationships, creating presence, and being the person people know to come toWhat we’re looking forGenuine client-side ownership of an outsourced managed service - an ongoing, day-to-day relationship with a provider running your service desk and first-line support.Strong Microsoft 365 knowledge with an appetite for getting more out of it - Entra ID, SharePoint, Teams, and the wider suiteEnough Azure, infrastructure and networking grounding to hold a partner to account and to be useful during migration workGenuinely hands-on. This is a player-manager role in a small team, weighted towards doing.Self-starting - a doer with real follow-throughClear, plain-spoken communication with people who don’t work in technologyNice to have, not expectedMicrosoft tenant or domain migration, or IT integration of acquired businessesProfessional services or another regulated environmentPower Platform, automation or Copilot exposureCyber Essentials, ITIL, Microsoft or security certifications #J-18808-Ljbffr