IT Help Desk Analyst (TN, Chattanooga)

• Respond promptly and professionally to incoming help desk requests via phone, email, or ticketing system
• Provide effective troubleshooting and technical support for hardware, software, and network-related issues
• resolve complex problems and escalate tickets when necessary
• Document all interactions and resolutions accurately in the help desk tracking system
• Install, configure, and maintain software and hardware components, including printers, laptops, and peripherals
• Conduct software and hardware upgrades and patches as needed
• Collaborate with other IT teams to identify and implement process improvements
• Create and update knowledge base articles and user documentation
• Conduct user training sessions on new technologies and software applications

• Solid understanding of computer systems, hardware, software, networks, and troubleshooting techniques
• Strong knowledge of Windows and Mac operating systems
• Familiarity with remote desktop tools and ticketing systems
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively in a team environment
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

General Requirements:

• Must be able to consent to and pass a company provided drug test and background check.
• Must be able to perform complex tasks requiring independent knowledge and its application to non-routine situations.

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

About Five Star Food Service:

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Location - TN, Cleveland - TN - 2040 Westland Dr SW

Five Star Food Service is a leading Vending, Micro-Market, and Food Service company dedicated to delivering innovative solutions to our customers. We pride ourselves on fostering a collaborative and supportive work environment that encourages professional growth and development. As a Help Desk Support Specialist, you will play a crucial role in providing technical assistance and ensuring a seamless user experience for our internal employees.