Workstation Deployment Technician

The Workstation Deployment Technician is responsible for the initial setup and configuration of technology, including workstations, laptops, switches, printers, and other hardware on-site., * Configure and stage new equipment as it arrives according to Solution Builders’ standards and client’s setup guides. Modify client documentation as necessary to keep it current with technology standards.

• Where requested, perform other support duties such as new and terminated user setups and onsite deliveries or pickups of equipment.
• Research and escalate issues to the proper resources within Solution Builders to ensure client satisfaction according to Solution Builders’ standards.
• Document all work, support issues, resolutions, and time in the company approved ticketing system as they occur according to Solution Builders’ standards.
• Communicate with clients in a professional and timely manner as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages according to Solution Builders’ standards.
• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.

Additional Duties and Responsibilities

• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.
• Other tasks and projects as directed by company management.

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high-quality work and positive customer outcomes., * Ability to work onsite required. This is not a remote position.
• High school diploma or equivalent.
• 1+ years of personal computer experience and a strong understanding of operating systems, business applications, and printing systems.
• Demonstrated leadership in resolving customer PC problems.
• Strong written and verbal communication skills.
• A+ Certification or equivalent experience.

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:

• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
• Career development and growth opportunities.
• Salary range for this position: $19.20- $26.44 per hour based on experience.

• Benefits that include:

• Medical, Dental, and Vision Insurance
• Matching 401(k) Plan
• Paid Vacation and Personal Days Off
• A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!