IT Infrastructure Implementation Engineer (Temp to Perm)

Build, configure, troubleshoot, and support the technology that keeps businesses connected. Our Client is seeking an experienced IT Infrastructure Implementation Engineer with strong networking, structured cabling, Microsoft 365, and hands-on infrastructure experience to support office buildouts, network upgrades, technology deployments, and complex MSP client environments. If you enjoy solving technical challenges, working directly with clients, and taking infrastructure projects from installation through successful completion, this could be an excellent opportunity to put your skills to work. RESPONSIBILITIES

• Provide responsive and professional remote and onsite IT support for managed services clients
• Perform hands-on IT infrastructure implementations for office buildouts, relocations, expansions, renovations, and network upgrades
• Prepare equipment, tools, materials, configuration information, and documentation before scheduled project work
• Install, terminate, test, troubleshoot, and label structured network cabling and related low-voltage and AV infrastructure
• Install and organize wall-mount racks, floor racks, network cabinets, patch panels, and related infrastructure
• Install and configure firewalls, routers, managed switches, wireless access points, VoIP devices, and related network equipment
• Configure and troubleshoot IP addressing, subnetting, DNS, DHCP, routing, NAT, switching, and end-to-end connectivity
• Configure VLANs, port tagging, QoS, network segmentation, access controls, firewall policies, security services, and WAN failover
• Configure and troubleshoot site-to-site VPNs, SSL VPNs, and other secure connectivity solutions
• Cross-connect primary and secondary internet connections and configure WAN failover
• Install and configure Wi-Fi access points and point-to-point wireless bridges
• Install and connect conference-room computers, displays, cameras, microphones, speakers, control devices, category-cable extenders, and IP-based AV equipment
• Assist with Windows Server configuration, implementation, installation, and virtualization
• Configure and deploy network-attached storage for backup repositories and other client storage requirements
• Configure and test on-premises and cloud-based server backup and disaster recovery solutions
• Assist with Microsoft 365 implementations, email migrations, tenant and domain changes, SharePoint deployments, and Teams Phone implementations
• Install, configure, repair, replace, and troubleshoot computers, docking stations, monitors, printers, scanners, peripherals, software, and related workplace technology
• Support Microsoft 365 infrastructure, including Exchange, SharePoint, Teams, Entra, and Intune
• Maintain accurate and timely project tickets, service tickets, time entries, technical notes, configuration records, status updates, and follow-up items
• Communicate project status, risks, blockers, delays, next steps, and resolution details clearly with clients, vendors, project leadership, and internal teams
• Recognize situations requiring client approval, senior technical review, management involvement, or escalation before making material changes
• Follow established safety practices and project-site requirements when using hand tools, power tools, ladders, scissor lifts, boom lifts, and other installation equipment

• High school diploma or equivalent
• 5+ years of experience installing, replacing, repairing, and troubleshooting computers, network equipment, peripherals, and other IT infrastructure
• Strong working knowledge of TCP/IP networking and SMB infrastructure, including DNS, DHCP, switching, firewalls, Wi-Fi, internet connectivity, VPNs, remote access, and connectivity troubleshooting
• Hands-on structured network cabling experience, including installation, termination, labeling, testing, and troubleshooting
• High level of proficiency with hand tools, power tools, toner/probe equipment, and other tools used in IT infrastructure projects
• Experience working on active project sites
• Working knowledge of VoIP phone systems, phone provisioning, system buildouts, call-flow routing, and phone-number porting
• Working knowledge of Windows Server environments, including Active Directory and Domain Controllers, file servers, Remote Desktop Services, application servers, permissions, and Group Policy concepts
• Working knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, MFA, and common identity and access functions
• Experience with PSA platforms such as ConnectWise or Autotask and RMM platforms such as Automate or Kaseya
• Strong troubleshooting skills with the ability to identify root causes and verify successful resolution
• Excellent client service and professional communication skills, including the ability to communicate effectively under pressure
• Strong organizational skills, attention to detail, time management, and ownership of assigned work
• Commitment to confidentiality and secure handling of credentials, remote access, client data, and communications
• Current valid Texas driver’s license, legally required vehicle insurance, and reliable transportation suitable for travel to client and project locations, * Associate’s or Bachelor’s degree in information technology, networking, computer science, or a related field, or equivalent relevant experience
• 3+ years of experience working with an MSP or MSSP delivering technical projects or services to business clients
• Current relevant certification such as CompTIA Network+, Security+, Server+, CCNA, Microsoft 365, Azure, SonicWall, Ubiquiti, BICSI, or equivalent
• Experience with ConnectWise Manage PSA, ConnectWise Automate RMM, and ScreenConnect
• Proficiency with SonicWall, Ubiquiti, UniFi, and related network and security platforms
• Experience with Wi-Fi planning, access-point placement, wireless troubleshooting, and business wireless deployments
• Experience implementing hosted VoIP systems, Microsoft Teams Phone, conference-room technology, or IP-based AV systems
• Experience with Windows Server, Active Directory, Group Policy, VMware, Hyper-V, Synology NAS, backup, and storage technologies
• Experience with SentinelOne EDR, ESET, Acronis, Backblaze, or similar endpoint security and backup platforms

• Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Participation in a rotating technical on-call schedule, typically approximately every 6–7 weeks
• On-call coverage generally includes weekday evenings and weekends, with additional compensation provided in accordance with company policy
• Occasional work outside standard business hours may be required for urgent issues, scheduled maintenance, or project requirements