Senior Software Developer

1. Minimum 3-5 years of hands-on experience with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integrations.
2. Strong troubleshooting experience with casefields, financial data structures, and custom billing and invoicing workflow failures.
3. Demonstrated experience integrating Remedy/Helix ITSM with ERP systems, preferably PeopleSoft/INFORMS.
4. Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end.
5. Experience updating billing logic, automation rules, and workflow configurations.
6. Proficiency in fiscal year-end preparation, billing true updates, and stabilizing workflows for financial close-out.
7. Experience developing or modifying dashboards within Remedy/Helix ITSM.
8. Strong documentation skills for system changes, configurations, and knowledge-transfer activities.
9. Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close).
10. Bachelor’s degree in information technology, Computer Science, Management Information Systems, or a related field.
11. Demonstrated experience with computerized systems, database management, and spreadsheet and word-processing programs to transform data and create reports.
12. Additional related work experience and/or certifications may substitute for the required education on a year-for-year basis.
13. Excellent verbal and written communication skills.

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States. we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County. We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.