Complaint Handling Engineer - Medical Software

OverviewIn this role you will handle digital solutions complaints and ensure product quality for HIS/LIS and related medical software.You will work within Roche’s Digital Solutions Chapter, engaging with cross?functional teams across on?premise and cloud environments.You will investigate root causes of software issues, manage case documentation, and escalate when needed, contributing to a compliant quality process.You’ll solve real patient-impact problems and help maintain reliability of medical software in a collaborative, agile setting.This is a meaningful opportunity to shape software quality and patient outcomes at a global healthcare company.Compensaciones / Beneficioshybrid work modeloffice presence two days per weekopportunity to work with cutting-edge technologiesglobal healthcare impactcollaboration with cross-functional teamsResponsabilidadesHandle inquiries, complaints, potential reportable and safety issues according to ISO Quality System requirementsClassify, investigate, document, and resolve cases including on-site troubleshootingInterface with Affiliates and communicate quality information to Country OrganizationsAnalyze data to identify potential product performance issuesEscalate unresolved cases and guide further investigationEnsure cases comply with established quality processes and regulationsRequisitos principalesDegree in bioinformatics, computational biology, biomedical engineering, computer science, or an IT-related fieldStrong English communication skills (written and spoken)Experience in software or bioinformatics support rolesAbility to read and debug source code across different programming languagesUnderstanding of cloud computing platforms and on?premise infrastructure (servers, HPC)Experience reading source code to identify root causesTeam playerQuick technology learnerClear communicatorReading and debugging source codeCloud computing platformsOn-premise infrastructure management (servers, HPC)

Requisitos principalesDegree in bioinformatics, computational biology, biomedical engineering, computer science, or an IT-related field Strong English communication skills (written and spoken) Experience in software or bioinformatics support roles Ability to read and debug source code across different programming languages Understanding of cloud computing platforms and on?premise infrastructure (servers, HPC) Experience reading source code to identify root causes Team player Quick technology learner Clear communicator Reading and debugging source code Cloud computing platforms On-premise infrastructure management (servers, HPC)