IT Support Engineer I

As an IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow providing high-quality, reliable technical support and IT services to Ciklum employees. Operating with a high degree of independence, this role focuses on resolving both standard and escalated technical issues, managing local IT infrastructure, and ensuring smooth daily operations in the Lviv office. The IT Support Engineer II acts as a bridge between junior staff and senior engineers, occasionally providing guidance to IT Support Engineer I, while collaborating proactively with specialized teams (Infrastructure, Networking, Security) to solve complex cross-functional challenges. Responsibilities:

• Independently maintains the stability of the internal IT environment and ensures excellent service delivery
• Advanced Service Desk management: Independently manage, troubleshoot, and resolve a wide range of tickets within the Service Desk system
• Employee lifecycle management: Execute technical onboarding and offboarding processes autonomously, ensuring workstations, accounts, and access rights are configured accurately and securely
• Technical troubleshooting: Diagnose and resolve moderate to complex hardware, software, and network issues for end-users in a timely manner
• Asset, stock, and procurement coordination: Manage IT assets and local stock in the Management Tool. Assist in identifying hardware needs and participate in the procurement process for IT components

• Facility and logistics coordination: Oversee local office logistics in Lviv regarding IT equipment, including receiving, processing, and shipping of packages, and setting up equipment for meetings and events

• Cross-functional collaboration: Work closely with IT Infrastructure, Networking, Security, and Application Support teams to assist in implementing infrastructural changes and resolving shared IT issues
• Process improvement and documentation: Maintain and update internal technical documentation. Participate in internal reviews to suggest improvements for local IT support processes, + Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule - you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

• Technical expertise: Solid proficiency in administering Windows (11 and above), Linux (Ubuntu), and macOS. Proven experience with Microsoft 365 products,
• Google Workspace, Active Directory, and Group Policy Objects (GPO). Familiarity with ABM (Apple Business Manager) and MDM solutions
• Infrastructure knowledge: Good understanding of networking fundamentals and practical experience in basic network troubleshooting
• Problem-solving abilities: Strong analytical skills with the ability to diagnose issues independently and effectively under pressure
• Service and process awareness: Strong understanding of ITIL principles and a demonstrated “client-first” approach to service delivery
• Collaborative mindset: Proactive team player capable of working seamlessly with local and remote specialized teams
• Communication and language: Excellent verbal and written communication skills to explain technical concepts to non-technical users clearly. Intermediate (B1) English proficiency is required

Ciklum is looking for an IT Support Engineer to join our team in Spain. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live., At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects. Explore, empower, engineer with Ciklum!