Desktop Support Technician [Phoenix, AZ] - DST 0916 KP

Compu-Vision - West

Glendale, AZ, United States

10 days ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$52,000.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory System Configuration Common Desktop Environments System Center Configuration Manager Network Connections Software Deployment Windows Desktop Microsoft Deployment Toolkit Software Troubleshooting Peripherals Microsoft InTune

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Computer Equipment Deployment Automation

Job description

We are seeking a Desktop Support Technician I to support a large-scale PC refresh and technology deployment project. The technician will be responsible for deploying and configuring Windows desktops and laptops, installing peripherals, troubleshooting hardware and software issues, and providing hands-on technical support to end users. This is an onsite role requiring strong customer service and technical troubleshooting skills., * Deploy and configure Windows desktop and laptop systems.

Perform PC imaging, hardware setup, configuration, and peripheral installation.
Troubleshoot hardware, software, network connectivity, and workstation issues.
Provide onsite technical support to end users during equipment deployments.
Replace and configure desktop/laptop hardware as part of PC refresh activities.
Maintain accurate deployment records and technical documentation.
Update service tickets with troubleshooting details, status, and resolution information.
Track assigned IT assets and equipment throughout the deployment process.
Follow established procedures for system deployment, configuration, and support.
Provide professional and responsive customer service to end users.

Requirements

3+ years of experience in Desktop Support, PC Deployment, or a related IT support role.
Hands-on experience with Windows imaging, desktop hardware, and troubleshooting.
Working knowledge of Windows operating systems and common desktop applications.
Basic knowledge of Active Directory.
Strong hardware and software troubleshooting skills.
Excellent communication and customer service skills.
Ability to work onsite and handle multiple deployment tasks efficiently.
High School Diploma or GED required.
Valid Arizona Driver’s License or ability to obtain one.
Ability to successfully complete a background check and fingerprinting process.

Preferred Qualifications

Experience supporting enterprise-level PC refresh or desktop deployment projects.
Experience working on large-scale technology refresh initiatives.
Knowledge of SCCM, MDT, Microsoft Intune, or Windows Autopilot.
Experience with asset tracking and deployment documentation.
Previous experience in enterprise or public-sector IT environments.