AI Engineer III - Cloud Infrastructure

As part of our diverse tech team, you can architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, and inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to support the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Within Global Infrastructure & Operations (GIO), Platform Services builds and operates the cloud platforms and infrastructure capabilities that enable engineering teams across American Express.

We are looking for an AI Engineer III - Cloud Infrastructure to help engineering teams accelerate how they adopt, deploy, and operate applications in the cloud.

This is a hands-on, forward-deployed engineering role at the intersection of cloud infrastructure, solution architecture, and AI-assisted engineering. You will embed with engineering teams, deep-dive into their applications and infrastructure, identify barriers to cloud adoption, and build practical solutions that help workloads become cloud-ready.

You will work across AWS, Google Cloud Platform (Google Cloud Platform), Microsoft Azure, Kubernetes, and enterprise platform services, using AI and automation to accelerate infrastructure engineering, solution design, migration, deployment, troubleshooting, and operations.

This is not a research or model-development role. The focus is applying AI to solve real cloud infrastructure problems and make it easier and faster for engineering teams to consume enterprise cloud platforms.

Responsibilities

• Embed with application, cloud, and platform engineering teams to understand workloads, architecture, infrastructure requirements, and barriers to cloud adoption.
• Perform hands-on technical deep dives across applications and infrastructure, including compute, Kubernetes, networking, storage, identity, security, observability, CI/CD, and cloud services.
• Work as a hands-on solutions architect: assess existing architectures, identify gaps, design target-state solutions, build prototypes, and work alongside engineers through implementation.
• Use AI-assisted and agentic engineering approaches to accelerate cloud architecture, infrastructure configuration, deployment, troubleshooting, and operational readiness.
• Build practical AI-powered tools and automation that help engineers understand environments, generate and validate infrastructure configurations, troubleshoot cloud issues, and navigate enterprise cloud platforms.
• Help application teams become cloud-ready by addressing infrastructure dependencies, deployment patterns, security controls, networking, observability, resiliency, and operational requirements.
• Develop reference implementations and working examples that demonstrate how applications can successfully consume AWS, Google Cloud Platform, Azure, Kubernetes, and enterprise platform capabilities.
• Troubleshoot complex infrastructure problems end-to-end, following issues across applications, Kubernetes, cloud services, networking, IAM, configuration, telemetry, and deployment pipelines.
• Help teams apply cloud-native patterns across compute, containers, serverless, storage, networking, APIs, and event-driven architectures.
• Use AI to simplify infrastructure consumption and create more intelligent developer self-service experiences, reducing the expertise and manual effort required for teams to use cloud platforms.
• Partner with cloud security, network engineering, SRE, operations, FinOps, and platform teams to develop solutions that meet enterprise requirements for security, reliability, scalability, and cost efficiency.
• Turn lessons learned from individual engineering engagements into reusable automation, patterns, tools, and platform capabilities that benefit the broader engineering community.

Technical Environment

• Cloud: AWS, Google Cloud Platform, Azure
• Platforms: Kubernetes, containers, serverless
• Infrastructure: Infrastructure as Code, cloud APIs and SDKs
• Engineering: Python, Go and/or TypeScript
• Integration: REST, gRPC, Kafka and event-driven architectures
• DevOps: CI/CD, Git, automated testing
• Operations: Observability, logging, metrics and tracing
• AI: LLMs, AI-assisted development, agentic workflows, tool calling and automation

• 4+ years of professional experience in cloud engineering, software engineering, platform engineering, SRE, solutions engineering, or a related field.
• Hands-on experience designing, deploying, or troubleshooting solutions on AWS, Google Cloud Platform, Azure, or comparable public cloud platforms.
• Strong understanding of cloud architecture and infrastructure concepts including compute, containers, networking, storage, identity, security, and observability.
• Experience with Kubernetes, APIs, infrastructure automation, CI/CD, or developer platforms.
• Software engineering experience in at least one language such as Python, Go, or TypeScript.
• Experience using AI-assisted engineering tools or building practical AI-powered automation.
• Ability to quickly understand unfamiliar applications and infrastructure, identify technical constraints, and develop practical solutions.
• Strong hands-on troubleshooting skills and the ability to work across application and infrastructure boundaries.
• Ability to work directly with engineering teams from problem discovery and architecture through implementation and production readiness.
• Strong customer mindset, curiosity, and comfort working through ambiguous technical problems., * Experience across multiple public cloud platforms including AWS, Google Cloud Platform, and Azure.
• Experience in solutions engineering, solutions architecture, forward-deployed engineering, cloud enablement, or platform engineering role.
• Experience helping applications migrate to or adopt cloud-native platforms.
• Experience with Infrastructure as Code, Kubernetes, cloud networking, IAM, observability, or SRE practices.
• Experience applying AI or automation to cloud engineering, infrastructure operations, developer productivity, or troubleshooting.
• Experience creating reusable cloud patterns, reference architectures, automation, or developer self-service capabilities.
• Experience in financial services or another regulated environment.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.