Infrastructure Program Manager

As a Technical Infrastructure Program Manager, you will manage projects requiring building, deploying, and interacting with physical IT infrastructure. You will lead infrastructure deployment initiatives, problem-solve build issues with technical delivery teams, and support Lifecycle programs. This role requires collaboration with various stakeholders to create efficiencies, manage scope, control IT budgets, and meet milestone deliverables with minimal schedule impact.

Program Strategy & Execution Own the full lifecycle of complex, multi-site, multi-million-dollar infrastructure programs - define mission, scope, success criteria, and multi-year roadmap. Drive program strategy in ambiguous environments; build the decision framework, stakeholder map, and execution plan where no playbook exists. Balance short-term execution against long-term direction, managing scope, risk, and cost trade-offs.

Deployment & Field Coordination Coordinate multi-vendor field deployments and remediation across global sites, including procurement mechanics (RFQ, CAR, PO), supply-chain and lead-time constraints, and site-readiness dependencies. Manage third-party (3P) contractor labor models, escort/access requirements, and vendor performance where field IT or internal capacity is constrained.

Reporting & Business Reviews Own OP1/OP2 narratives, CARs, 6-pagers, MBRs, and QBRs for owned programs. Present program status, risks, and selections to leaders up to three tiers above the role. Establish and maintain program health dashboards.

Risk Management & Compliance Identify and mitigate execution, safety, compliance, and financial risk; partner with deployment planning (DPM) on escalations and deviation approvals. Maintain a risk register and drive path-to-green plans for at-risk programs.

Cross-Functional Influence & Leadership Act as the primary interface between engineering, operations, vendors, finance, security, and senior leadership. Build consensus across competing priorities and drive alignment without authority.

Process Improvement Streamline or eliminate excess process; create predictable, repeatable paths and drive concurrent-delivery improvements.

• Managed complex, multi-million-dollar infrastructure or technology programs in an operations environment.
• Demonstrated ability to write clearly for executives (narratives, not slides).
• Cross-functional influence without authority - proven work across engineering, operations, vendors, and finance.

Nice to have skills:

• Experience owning multi-year strategic roadmaps, not just execution of defined scope.
• Power/electrical and cooling infrastructure knowledge (UPS, PDU, ATS, HVAC).
• Data center, fulfillment center, or logistics infrastructure experience.
• Experience with 3P vendor/contractor program management and field deployment models.
• Mentoring or developing other program managers.