Application Observability Engineer

We are seeking an experienced and highly skilled Observability Engineer to operate our observability stack supporting critical telecom network monitoring and provisioning systems. This role is ideal for a professional who excels at troubleshooting complex issues and maintaining system reliability using full stack observability tools. ESSENTIAL JOB FUNCTIONS:

• Maintain and optimize the enterprise observability platform including Grafana, Grafana Tempo, Dynatrace, Splunk, and syslog
• Monitor system health and performance metrics to proactively identify and resolve potential issues
• Troubleshoot and resolve complex issues related to application performance, reliability, and functionality
• Serve as a subject matter expert and escalation point for observability and performance issues
• Create and maintain dashboards, alerts, and reports to support operational visibility
• Collaborate with network engineering and automation teams to ensure seamless integration and operation of monitoring systems
• Lead root cause analysis for critical incidents and contribute to post-mortem processes
• Mentor junior engineers on observability tooling and troubleshooting methodologies
• Document processes, configurations, and troubleshooting steps to support knowledge sharing and operational efficiency
• Participate in on-call rotations and incident response as needed
• Other job-related duties as requested

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of experience in observability, operations, or related infrastructure roles
• Hands-on experience with Grafana, Grafana Tempo, Dynatrace, Splunk, and syslog
• Strong proficiency with Linux systems and command-line tools
• Solid understanding of networking fundamentals (TCP/IP, DNS, routing, etc.)
• Experience with Kubernetes and containerized application environments
• Proficiency with scripting languages (Python, Bash, or similar)
• Excellent problem-solving and communication skills
• Ability to work independently in a remote setting
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S., * Experience in telecom or large-scale distributed systems environments
• Familiarity with distributed tracing and APM concepts
• Understanding of CI/CD pipelines and DevOps practices
• Experience with infrastructure-as-code tools (Terraform, Ansible)

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless. Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran Pay Range - $90,000 - $95,000/yr. #LI-AF1

Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities., At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks-we’re focused on enriching the lives of those we serve., Jones Lang LaSalle

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