Senior/Lead Application Engineer - Full Time - Petaluma Headquarters

• Own architecture-level D365 F&O customizations, interdepartmental system design, and critical cross-system integrations
• Diagnose and resolve the most complex production incidents - via code, configuration, or data fixes - through root cause analysis and corrective action; serve as the primary on-call escalation point
• Provide architecture and integration oversight across Friedman’s broader application portfolio - eCommerce, Power BI / data platform, Power Platform, and third-party applications - ensuring consistent standards and integration patterns with D365 F&O
• Analyze and evaluate vendor-supplied software products; recommend new or replacement solutions
• Own the D365 release lifecycle, including deployment strategy, environment management, and Azure DevOps pipeline standards
• Set and continuously improve standards for coding, code review, documentation, change-control practices, support methodologies, and technical processes
• Ensure all customizations and developments adhere to security, compliance, and performance standards
• Develop automation to reduce manual/repetitive work
• Provide day-to-day technical direction and mentorship to Application Engineer I and II team members
• Drive cross-functional collaboration with business stakeholders, vendors and technology teams on complex technical requirements, projects, and incidents
• Respond to Technical Work Order requests; meet Team Response and individual Resolution SLA targets
• Lead standups with development partners and set technical priorities; collaborate with Microsoft Support and third-party implementation partners on complex technical issues
• Support scheduled off-hours work (e.g., code release deployments); respond to emergency after-hours pages per policy
• All other duties as assigned, * Work environment will be stationed at Headquarters, in Petaluma, CA
• Primarily sedentary, desk-based work involving extended periods of computer use
• Occasional travel to the Distribution Center or store locations to observe or validate production issues
• On-call participation may require responding to production issues outside standard business hours
• This role does not involve routine physical installation of hardware or on-site equipment repair

• Bachelor’s degree in computer science or related field, or equivalent experience
• 5+ years of enterprise application / ERP development experience, including 3+ years of hands-on D365 F&O development or architecture experience
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate or Solution Architect Expert (preferred)
• A combination of education and experience that demonstrates the required qualifications and skills will be considered

A Valid Driver’s License is required as an essential function of the job for occasional travel to Sonoma County & Mendocino County retail store and distribution center locations.

Knowledge, Skills and Abilities:

• Expert proficiency in X++, C#, and D365 F&O architecture, including extension models and performance tuning
• Ability to design cross-system architectures and critical integrations spanning ERP, eCommerce, and the data platform
• Demonstrated ownership of a release lifecycle, including environment strategy and Azure DevOps pipeline standards
• Ability to set and enforce coding, code review, documentation, and change-control standards across a team
• Working knowledge of security, compliance, and performance requirements applicable to ERP customizations
• Ability to evaluate vendor-supplied software and make build-versus-buy recommendations
• Experience running Agile delivery with internal and partner development teams - standups, backlog prioritization, and iteration planning
• Demonstrated mentorship and the ability to set technical direction for other engineers
• Strong communication skills - able to translate technical concepts into clear, business-friendly language
• Ability to remain composed and communicate clearly with stakeholders while managing production incidents under pressure

What’s in Friedman’s toolbox for Team Members:

• Employee discount on all merchandise
• Store bonus eligibility

• Team Member of the Quarter opportunities

• Tuition reimbursement to further career path
• 401(k)

This is a non-exempt position. Shifts are available in a multitude of full-time and part-time schedules according to a retail schedule of Sunday - Saturday, between 6:00am-9:00pm to meet business needs.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.