IT Systems Analyst

Under the general direction of the Director of Information Systems, the IT Systems Analyst is responsible for the analysis, design, development, testing, and implementation of administrative and academic information systems. This role provides ongoing maintenance and troubleshooting support for enterprise applications. Work is diversified and requires independent judgment, analytical skills, and decision-making abilities within established practices and procedures. Includes collaborating across departments and with external vendors., + System Development & Support: Assists in system analysis, design, development and implementation of solutions. Collaborates with end users and configures the applications accordingly. Conducts quality control checks during software updates and system changes.

• Project Participation & Implementation Strategy: Assists with projects by gathering requirements, conducting fit-gap analysis, researching solutions, writing reports, and providing evaluations. Supports and follows the formulation of strategies for implementing new applications and technologies.
• Business Process Optimization: Analyzes workflows and recommends improvements to leverage ERP system capabilities. Contributes to the development of departmental and institutional policies and procedures.
• Vendor Management and Selection Process: Collaborates with external vendors to resolve application issues and maintain strong working relationships.
• Support and Training: Demonstrates willingness to learn and apply modern cloud-based technologies and provides support on elevated IT Help Desk tickets to resolve system related incidents.
• Collaborative Teamwork: Maintains and enhances positive work relationships with staff, faculty, and administrators.
• Continuous Learning & Professional Development: Maintain knowledge of evolving threats in particular in higher education with an emphasis on community Colleges. Actively participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures. Required Education & Experience: Associates Degree in Information Technology, or related field; Three (3) years of progressively responsible work experience in related field including systems analysis, software engineering or software development, or database and/or web application development. Experience with RDBMS and SQL, web development, and technology security issues.

Preferred Education & Experience: Bachelor’s Degree; at least one (1) year of progressively responsible work experience in related field including systems analysis, software engineering or software development, or database and/or web application development. Experience with RDBMS and SQL, web development, and technology security issues.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in SQL and programming languages such as C#.
• General knowledge and experience working with ERP systems and enterprise-level applications.
• Ability to understand, interpret and explain rules, regulations, procedures, and written and oral instructions.
• Ability to organize and analyze information and develop effective solutions.
• Ability to communicate effectively through both oral and written means.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations and promote a positive work environment.
• Ability to work successfully with minimal supervision as an individual and team contributor.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

This position is a 1.0 FTE or 40 hours per work week. Hours are Monday through Friday from 8:30am - 4:30pm. Position is eligible for hybrid/flexible work. All work hours must be conducted in the state of Wisconsin. Performing work outside the state is strictly prohibited., Salary is listed to the midpoint of the salary range and is based on the 2025/2026 rates and are determined by years of experience credit and internal salary equity.

Milwaukee Area Technical College (MATC) is Wisconsin’s largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.