Systems Administrator

SWBC is seeking a talented individual to administer and configure enterprise systems, monitor and ensure system up-time, provide system performance analysis, and troubleshooting for production Windows Server environment.

Why you’ll love this role:

At SWBC, you’ll be part of a collaborative team that values innovation, service, and professional growth. As a Systems Administrator, you’ll have the opportunity to work on impactful technology initiatives, strengthen the reliability and security of our infrastructure, and develop your expertise in an environment that encourages continuous learning and career advancement.

Essential duties include the following:

• Troubleshoots performance issues, provides Tier II support for reported incidents, drives root cause analysis and successfully solves problems within Windows environment, following change management standards to implement successful solutions.
• Ensures the up-time, health and efficiency of our production server environment, validates monitoring alerts, creates support tickets as required, and executes predefined troubleshooting procedures, provides end-user technical support via telephone and ticketing system, and takes ownership of customer issues to include routing, prioritizing, and troubleshooting to resolution.
• Configures and administers Windows systems using Nutanix and VMware vSphere adhering to System Engineering standards. Provides Tier II support to include, but not limited to, server hardware, Web services, Active Directory, DNS, and Exchange; creates AD groups & users and understands user permissions, and performs routine maintenance such as Windows Updates, server reboots, and backups.
• Documents system information and trains NOC, Service Desk and other Tier I personnel on optimal return to service and troubleshooting procedures.
• Performs other duties as required, and participates in on-call rotation duties after-hours.

• Associate’s Degree in Business Technology, Management Information Systems, or related field of study from an accredited college or university or equivalent experience required.
• Bachelor’s Degree preferred.
• Minimum of two (2) years of experience in Windows Systems Administration.
• Strong hardware and software troubleshooting skills.
• Working knowledge of Windows server administration.
• Experience with enterprise monitoring solutions such as SolarWinds Orion preferred.
• Experience and working knowledge of infrastructure management software such as Nutanix, Nutanix Files and VMware vSphere are preferred.
• Experience with PKI/SSL Certificate Administration preferred.
• Experience and working knowledge of server administration such as Microsoft Windows Active Directory, DNS, DHCP, IIS, Windows updates, and backups is preferred.
• General understanding of IT network and security procedures and standards.
• Strong analytical and problem solving skills.
• Exceptional communication and interpersonal skills in order to effectively communicate with a wide range of personnel.
• Proficient in MS Office desktop applications including MS Word and Excel.
• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) preferred, A+ or Network+ preferred.
• Able to lift and/or push up to 10-20 lbs. of electronic/communications equipment or other documents.
• Able to stoop, kneel, and stand to access server equipment.
• Able to sit for long periods of time.
• Able to travel locally.

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility