Information Technology Support Technician

• 1-3 years of relevant work experience, or equivalent education, providing on-site and remote computer support, computer networking, and POS support. \n

• Experience with point-of-sale software, including equipment installation, configuration, and troubleshooting. \n

• Direct experience working in a restaurant; QSR or fast-casual strongly preferred, multi-unit a plus. Time spent as a crew member, shift lead, or manager is a real advantage.

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• Own onboarding and offboarding - user accounts and access permissions across digital platforms, machine imaging, account configuration, and end-user training. \n

• Maintain equipment inventory, user ownership, and repair tracking for PCs, printers, and mobile devices. \n

• Maintain documentation - configuration standards, troubleshooting procedures, rollout playbooks, and preventative maintenance programs - for end users and IT staff. \n

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New Openings & Projects

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• Assist the IT Director on ongoing and new projects, bringing solid project management skills to new hardware and software rollouts. \n

• Coordinate, plan, and execute on-site installations for new store openings and reopenings with vendors, and onboard new locations into all systems. \n

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\n, * Understanding of how front-of-house and back-of-house workflows connect: order entry, kitchen routing and expo, throughput timing, inventory and 86ing, cash handling, and end-of-day reporting. \n

• M365 and general system administration (user adds, moves, changes, deletes). \n

• Solid grasp of networking concepts (IP addressing, protocols) plus firewall, antivirus/antispam, and security tools. \n

• Remote administration tools such as Remote Desktop and Terminal Services. \n

• Ability to design a durable solution rather than just fixing the immediate problem. \n

• Credible with store teams, hands-on by nature, and eager to keep learning. \n

• Physical Requirements: Ability to, with or without reasonable accommodation, perform repair duties such as climbing under counters, working behind appliances, and using ladders, and to lift items up to 50 pounds. \n

• Travel: Ability to drive a motor vehicle and travel to restaurants and other business locations up to approximately 40% of the time. Travel to NJ, NY, CT, PA, DE and additional markets, including weekend visits and after-hours calls. \n

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What You Can Expect From Us:

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• Competitive salary including bonus program \n

• Transportation Stipend \n

• 401(k) with company match \n

• Medical, dental, vision Insurance \n

• Paid time off + sick time \n

• Career Growth opportunities \n

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About Rackson Restaurants:

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Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!