It Support Engineer - German Market (Emea)

Location: Barcelona Hybrid (3 days in the Office) About the roleWe are looking for anIT Support Engineerto join our EMEA IT Support team, based in Barcelona, with a strong focus on supporting theGerman market .In this role, you will provide high-quality remote IT support to end users across EMEA, acting as a key contact for incidents, requests, and workplace IT needs.You will also be involved in hardware lifecycle management, onboarding of new employees, and collaboration with global IT teams to ensure stable and secure IT services.This is a hands?on role with visibility, responsibility, and real impact on the daily work of our employees.Key responsibilitiesProvideremote IT supportfrom Barcelona to internal colleagues across EMEA, with primary focus on German?speaking users Handle incidents and service requests related tohardware, software, and internal IT infrastructure , ensuring timely resolution Install, configure, and maintainlaptops, desktops, mobile devices, and peripheralsaccording to global IT standards Supportuser onboarding and offboarding , including equipment preparation and basic IT guidance Work closely withGlobal IT teamsand local stakeholders to resolve issues efficiently Coordinate withexternal vendors and service providerswhen required Monitor and supportIT security measures , including software and antivirus updates Maintain accurateIT documentation , procedures, and knowledge base articles Supportasset management , inventory tracking, and hardware lifecycle planning Act as a reliable IT contact for local management and contribute to reporting activities Skills & experienceProven experience in anIT Support / IT Service Deskrole within a corporate environment Strong knowledge ofWindows OS, Microsoft 365, Active Directory , and standard workplace IT tools Experience withITSM / ticketing tools(ServiceNow is a strong plus) Solid understanding ofPC hardware, basic networking (TCP/IP) , and remote support tools German language (native or C-level)is mandatory; good English communication skills required Structured, organised, and able to manage multiple tasks in a fast?paced environment Customer?oriented mindset with strong communication skills Proactive, reliable, and comfortable working as part of aglobal IT organisation across time zones What we offerHybrid working model(office and home) International and dynamic work environment inBarcelona Supportive and collaborative IT team with strong knowledge?sharing culture Opportunities forprofessional development and career growth Involvement inglobal IT projectswithin an international organisation A role with real responsibility and visibility, supporting users across EMEA#J-*****-Ljbffr

Proven experience in an IT Support / IT Service Desk role within a corporate environment Strong knowledge of Windows OS, Microsoft 365, Active Directory , and standard workplace IT tools Experience with ITSM / ticketing tools (ServiceNow is a strong plus) Solid understanding of PC hardware, basic networking (TCP/IP) , and remote support tools German language (native or C-level) is mandatory; good English communication skills required Structured, organised, and able to manage multiple tasks in a fast?paced environment Customer?oriented mindset with strong communication skills Proactive, reliable, and comfortable working as part of a global IT organisation across time zones What we offer